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Homes and rents

At 31 March 2021 this landlord owned 512 homes.

The total rent due to this landlord for the year was £2,198,723.

The landlord increased its weekly rent on average by 2.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 18 £67.40 £73.61 -8.4%
2 apartment 218 £75.66 £79.48 -4.8%
3 apartment 175 £81.31 £82.60 -1.6%
4 apartment 83 £89.20 £89.81 -0.7%
5 apartment 18 £94.19 £99.97 -5.8%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

83.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.0%.

Keeping tenants informed

90.3% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.7%.

Opportunities to participate

93.5% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.6%.

Quality and maintenance of homes

Scottish Housing Quality Standard

91.4% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 91.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.1 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 4.9 days, compared to the Scottish average of 6.7 days.

Reactive repairs 'right first time'

This landlord completed 97.7% of reactive repairs 'right first time' compared to the Scottish average of 91.5%.

Repair or maintenance satisfaction

-% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 90.1%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

96.6% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.4%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 96.7% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 0.6% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 46.8 days to re-let homes, compared to the Scottish average of 56.3 days.

Landlord details

RSL Registration Number
88
Landlord Name
Charing Cross Housing Association Ltd
Senior Officer
Mr John Mulholland
Date Registered
5 Oct 1976
FCA / Company Number
1805RS
Scottish Charity Number
SC042842
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£2.54 million
Debt per unit
£3,719
Total staff employed by the RSL
14.00 (FTE)
Units partly owned
15
Registered address
31 Ashley Street, Glasgow, G3 6DR
Correspondence address
31 Ashley Street, Glasgow, G3 6DR

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 525 2 70
Total 525 2 70
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 454 2 70
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 57 0 0
Community Alarm 0 0 0
Wheelchair 14 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 525 2 70

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.