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Homes and rents

At 31 March 2021 this landlord owned 483 homes.

The total rent due to this landlord for the year was £2,262,655.

The landlord increased its weekly rent on average by 1.8% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £73.61 N/A
2 apartment 11 £66.05 £79.48 -16.9%
3 apartment 139 £75.66 £82.60 -8.4%
4 apartment 262 £94.24 £89.81 4.9%
5 apartment 71 £107.15 £99.97 7.2%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

78.2% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.0%.

Keeping tenants informed

92.6% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.7%.

Opportunities to participate

79.7% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.6%.

Quality and maintenance of homes

Scottish Housing Quality Standard

68.1% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 91.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.3 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 5.8 days, compared to the Scottish average of 6.7 days.

Reactive repairs 'right first time'

This landlord completed 98.7% of reactive repairs 'right first time' compared to the Scottish average of 91.5%.

Repair or maintenance satisfaction

95.2% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 90.1%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

95.5% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.4%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 101.6% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 1.1% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 60.2 days to re-let homes, compared to the Scottish average of 56.3 days.

Landlord details

RSL Registration Number
273
Landlord Name
Pentland Housing Association Ltd
Senior Officer
Mrs Corrine Mackay
Date Registered
6 Jul 1993
FCA / Company Number
2449RS
Scottish Charity Number
SC037286
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Mixed
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£2.61 million
Debt per unit
£9,630
Total staff employed by the RSL
13.60 (FTE)
Units partly owned
29
Registered address
37-39 Traill Street, Thurso, KW14 8EG
Correspondence address
37-39 Traill Street, Thurso, KW14 8EG

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Highland 483 4 7
Total 483 4 7
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 399 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 9 1 2
Ambulant Disabled 73 3 5
Other Specially Adapted 2 0 0
Total 483 4 7