Thistle Housing Association Ltd
Correspondence address
26 Glenmore Avenue
Toryglen
Glasgow
G42 0EH
Email address
Phone number
Website
Homes and rents
At 31 March 2020 this landlord owned 947 homes.
The total rent due to this landlord for the year was £4,258,210.
The landlord increased its weekly rent on average by 3.0% from the previous year.
Average weekly rents
Tenant satisfaction
Of the tenants who responded to this landlord's most recent satisfaction survey:
Overall service
90.4% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.2%.
Keeping tenants informed
96.2% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 92.0%.
Opportunities to participate
93.3% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.2%.
Quality and maintenance of homes
Scottish Housing Quality Standard
75.5% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.4%.
Emergency repairs
The average time this landlord took to complete emergency repairs was 2.6 hours, compared to the Scottish average of 3.6 hours.
Non-emergency repairs
The average time this landlord took to complete emergency repairs was 2.4 days, compared to the Scottish average of 6.4 days.
Reactive repairs 'right first time'
This landlord completed 98.7% of reactive repairs 'right first time' compared to the Scottish average of 92.4%.
Repair or maintenance satisfaction
94.2% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.3%.
Neighbourhoods
Percentage of anti-social behaviour cases resolved
100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.1%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 98.2% of the total rent it was due in the year, compared to the Scottish average of 99.3%.
Rent not collected: empty homes
It did not collect 1.2% of rent due because homes were empty, compared to the Scottish average of 1.2%.
Re-let homes
It took an average of 44.5 days to re-let homes, compared to the Scottish average of 31.8 days.
Landlord details
- RSL Registration Number
- 310
- Landlord Name
- Thistle Housing Association Ltd
- Senior Officer
- Ms Patricia Cahill
- FCA / Company Number
- 2527RS
- Scottish Charity Number
- SC044426
- Landlord type
- Mainstream
- Constitution Type
- I&P - Charitable - Community Based
- Clients
- General
- Settlement
- Urban
- Asset Owning
- Yes
- National Operator
- No
- Statutory Intervention
- Yes
- Systemic Importance
- No
- Annual Turnover
- £6.03 million
- Debt per unit
- £10,097
- Total staff employed by the RSL
- 27.50 (FTE)
- Units partly owned
- 0
- Registered address
- 26 Glenmore Avenue, Toryglen, Glasgow, G42 0EH
- Correspondence address
- 26 Glenmore Avenue, Toryglen, Glasgow, G42 0EH
Housing stock
Engagement Plan
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
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Engagement Plan from 22/01/2021
PDF508KB -
Engagement Plan from 12/11/2020 to 21/01/2021
PDF358KB -
Engagement Plan from 29/10/2020 to 11/11/2020
PDF532KB -
Engagement Plan from 11/08/2020 to 28/10/2020
PDF600KB -
Engagement Plan from 18/02/2020 to 11/08/2020
PDF320KB -
Engagement Plan from 01/11/2019 to 17/02/2020
PDF342KB -
Engagement Plan from 20/10/2019 to 31/10/2019
PDF321KB -
Engagement Plan from 20/08/2019 to 19/10/2019
PDF307KB -
Engagement plan from 30/04/2019 to 29/03/2020
PDF295KB -
Engagement Plan from 29/04/2019 to 18/08/2019
PDF295KB -
Engagement Plan from 31/03/2019 to 29/04/2019
PDF293KB
Regulation Plans
Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.
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Regulation Plan from 27/02/2019 to 31/10/2019 (High engagement)
PDF232KB -
Regulation Plan from 22/08/2018 to 26/02/2019 (High engagement)
PDF230KB -
Regulation Plan from 28/03/2018 to 21/08/2018 (Medium engagement)
PDF139KB -
Regulation Plan from 20/12/2017 to 29/03/2018 (Medium engagement)
PDF140KB -
Regulation Plan from 06/07/2017 to 19/12/2017 (Medium engagement)
PDF138KB -
Regulation Plan from 30/03/2017 to 05/07/2017 (Medium engagement)
PDF145KB -
Regulation Plan from 31/03/2015 to 30/03/2016 (Medium engagement)
PDF148KB -
Regulation Plan from 28/03/2014 to 29/03/2015 (Medium engagement)
PDF146KB
Annual Return On The Charter
Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.
Assurance Statement
Read this landlords annual statement about whether it meets the Regulatory Standards.
Accounts
Read this landlord's audited financial statements.
Rules
Find out more about how this landlord is governed and run.