Thistle Housing Association Ltd

Correspondence address

26 Glenmore Avenue
Toryglen
Glasgow
G42 0EH

Email address

admin@thistle-ha.org.uk

Phone number

0141 613 2700

Website

https://www.thistle-ha.org.uk

Assurance statement 2019/2020

Each year landlords tell us how they are meeting regulatory requirements

PDF 177KB

Asset 1

Engagement plan from 18/02/2020 to 29/03/2020

Engagement plans describe our work with each social landlord

PDF 320KB

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Homes and rents

At 31 March 2019 this landlord owned 947 homes.

The total rent due to this landlord for the year was £4,144,751.

The landlord increased its weekly rent on average by 3.3% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 0 £70.22
2 apartment 60 £59.85 £76.11 -21.4%
3 apartment 611 £82.67 £77.70 6.4%
4 apartment 267 £91.42 £84.43 8.3%
5 apartment 9 £114.18 £93.50 22.1%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

90.4% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

96.2% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

93.3% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

75.5% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.1%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.5 hours, compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 2.4 days, compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed 97.7% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

87.3% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.6%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, 5.2 cases of anti-social behaviour were reported in the last year.

Cases resolved

100.0% of these cases were resolved, compared to the Scottish figure of 87.9%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.5% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 0.1% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 6.0 days to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
310
Landlord Name
Thistle Housing Association Ltd
Senior Officer
Ms Patricia Cahill
FCA / Company Number
2527RS
Scottish Charity Number
SC044426
Landlord type
Mainstream
Constitution Type
I&P - Charitable - Community Based
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
Yes
Systemic Importance
No
Annual Turnover
£6.03 million
Debt per unit
£10,097
Total staff employed by the RSL
25.50 (FTE)
Residential properties factored
786
Units partly owned
0
Registered address
26 Glenmore Avenue, Toryglen, Glasgow, G42 0EH
Correspondence address
26 Glenmore Avenue, Toryglen, Glasgow, G42 0EH

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 947 0 0
Total 947 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 898 0 0
Sheltered 36 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 9 0 0
Ambulant Disabled 1 0 0
Other Specially Adapted 3 0 0
Total 947 0 0

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.