Thistle Housing Association Ltd

Correspondence address

26 Glenmore Avenue
Toryglen
Glasgow
G42 0EH

Email address

admin@thistle-ha.org.uk

Phone number

0141 613 2700

Website

https://www.thistle-ha.org.uk

Assurance statement 2020/2021

Each year landlords tell us how they are meeting regulatory requirements

PDF 362KB

Engagement plan from 22/01/2021

Engagement plans describe our work with each social landlord

PDF 508KB

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Homes and rents

At 31 March 2020 this landlord owned 947 homes.

The total rent due to this landlord for the year was £4,258,210.

The landlord increased its weekly rent on average by 3.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £110.06 N/A
2 apartment 60 £61.82 £82.13 -24.7%
3 apartment 611 £85.39 £83.49 2.3%
4 apartment 267 £94.43 £95.88 -1.5%
5 apartment 9 £117.94 £166.87 -29.3%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

90.4% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.2%.

Keeping tenants informed

96.2% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 92.0%.

Opportunities to participate

93.3% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.2%.

Quality and maintenance of homes

Scottish Housing Quality Standard

75.5% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.6 hours, compared to the Scottish average of 3.6 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 2.4 days, compared to the Scottish average of 6.4 days.

Reactive repairs 'right first time'

This landlord completed 98.7% of reactive repairs 'right first time' compared to the Scottish average of 92.4%.

Repair or maintenance satisfaction

94.2% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.1%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.2% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 1.2% of rent due because homes were empty, compared to the Scottish average of 1.2%.

Re-let homes

It took an average of 44.5 days to re-let homes, compared to the Scottish average of 31.8 days.

Landlord details

RSL Registration Number
310
Landlord Name
Thistle Housing Association Ltd
Senior Officer
Ms Patricia Cahill
FCA / Company Number
2527RS
Scottish Charity Number
SC044426
Landlord type
Mainstream
Constitution Type
I&P - Charitable - Community Based
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
Yes
Systemic Importance
No
Annual Turnover
£6.03 million
Debt per unit
£10,097
Total staff employed by the RSL
27.50 (FTE)
Units partly owned
0
Registered address
26 Glenmore Avenue, Toryglen, Glasgow, G42 0EH
Correspondence address
26 Glenmore Avenue, Toryglen, Glasgow, G42 0EH

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 947 0 0
Total 947 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 934 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 9 0 0
Ambulant Disabled 1 0 0
Other Specially Adapted 3 0 0
Total 947 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.