17 April 2020

We want to make the information we publish easy-to-access for as many people as possible and meet our legal duties to do this. All public sector bodies need to meet the new website accessibility regulations

To do this, we built this site to meet the regulations. To make the site easy-to-access for people using a wide range of assistive technologies, we will make information available directly on web pages and we will phase out file formats such as pdfs and word documents. 

Our site includes printable booklets directly available on webpages which are designed to be easy-to-access for people using a wide range of devices and assistive technologies. To see an example, check out any of our statutory guidance for landlords. You can print or save these in pdf format. You can see instructions on how to do this below. 

We'll make information available directly on web pages unless there’s a good reason we can't. And we will always offer alternative formats such as large print, easy-to-read, audio recording or braille.

Thank you to everyone who helped us develop this site. Your feedback through our focus groups and online survey during the test phase helped us make our site more even easier to access and use. We look forward to working with our stakeholders to continue to develop this site. 

If you have any trouble using this site or you need information in a different format like large print, easy to read, audio recording or braille, please get in touch.


Assistive technologies

We have designed this website to be easy to use by: 

  • using easier-to-read colours
  • using easy-to-read fonts
  • allowing use of assistive technologies to change things like font size, colour contrast, key board only navigation and screen readers.

We’ve also made the website text as simple as possible to understand.

Printing or saving as a pdf 

You can use your browser to print content from our site. Our accessible web guides and landlord reports can be printed as a booklet or saved in pdf format. 

To print: hit ctrl + p or select 'print' on your browser.

To save: hit ctrl + p, under print select save as pdf from the drop down menu and hit save. 

Get help

Visit the BBC website for guidance on:    

You can also find advice on making your device easier to use at AbilityNet.

Technical information about this website’s accessibility

We are committed to making this website accessible, in accordance with the Public Sector Bodies website and mobile applications 2.1 Accessibility Regulations 2018. 

This accessibility statement applies to


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 A and AA success criteria, due to the non-compliances listed below.


Non-accessible content

We know some parts of this website are not fully accessible:

  • most PDF documents are not fully accessible to screen reader software
  • some of our older videos do not have closed captions or transcripts
  • content on our separate Directory website including engagement plans, some statistical information and our social landlord comparison tool - this separate site was set up prior to September 2018, so the accessibility regulations will not apply to this until September 2020


What we’re doing to improve accessibility

We are working to make our website more accessible. We will make content available on our webpages, offer alternative formats, and work to improve the accessibility of the content on our separate site. The accessibility regulations will apply to this site from September 2020.


Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Preparation of the statement

This statement was prepared on 23 September 2019. The declarations were determined by self-assessment and third party accessibility testing by our website developer Storm ID in July 2019. The statement was last reviewed on 23 September 2019.