Scottish Housing Regulator publishes its new Regulatory Framework


13 February 2024

The Scottish Housing Regulator (SHR) today published its new Regulatory Framework and statutory guidance for social landlords.

The new Framework will go live from 1 April 2024. It sets out how SHR will regulate social landlords in Scotland. This follows an extensive consultation by the Regulator with its stakeholders.

In response to the feedback from stakeholders, the Regulator has maintained much from the previous Framework. It has introduced a new provision to allow it to require landlords to provide explicit assurance in the Annual Assurance Statement (AAS) on a specific issue or issues. 

It has also strengthened the emphasis in its Regulatory Framework on social landlords listening to tenants and service users, made it clearer when a social landlord is non-compliant and has committed to a comprehensive review of the Annual Return on the Charter which it will consult on later this year. It will work with landlords to develop proposals for this review. It has also committed to provide further information later this year on the type of Notifiable Events it receives and what it does with them.

George Walker, the Regulator’s Chair, said “I am delighted to announce the publication of our new Regulatory Framework. I’d like to thank everyone who took the time to share views through our consultation and discussion paper. Your feedback has helped shape the new Framework.

“Overall, stakeholders told us that our previous framework worked well and remained relevant and appropriate. We also saw a clear appetite for stability and for changes to be kept to minimum.

“Our new Framework keeps a focus on our statutory objective to safeguard and promote the interests of tenants, people who are homeless, factored owners and Gypsy/Travellers at the heart of our work.

“We will continue to publish easy-to-access and easy-to-use information for tenants about their landlord’s performance and to promote a culture of assurance, openness and transparency.

“We will keep a strong focus on tenant and resident safety. We will establish an appropriate working group, or groups, to work with us to consider all of the indicators we use to monitor landlords’ performance against the Scottish Social Housing Charter. We will also work with these groups to develop appropriate indicators for tenants and resident safety, including on damp and mould.

“We will continue to support landlords to get the assurance they need that their organisation is well-run and so delivers good outcomes for tenants, people who are homeless and others who use their services.”

The regulator will also work with tenants to develop a guide on how it regulates for tenants and service users which it will publish soon.  

Alongside its new Framework and statutory guidance, the Regulator has also published its response to the consultation which gives an overview of the main changes and an independent analysis of the consultation responses.

Read all of these documents here 

Notes to editors

  1. The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and seven Board members. More information about the Regulator can be found on its website at
  2. SHR’s current approach to how it regulates social landlords is set out in its current Regulatory framework – Regulation of Social Housing in Scotland.
  3. The Regulator’s consultation launched its consultation in October 2023. More information about this is available here:
  4. The Regulator launched it’s consultation after a period of discussion with stakeholders. Its discussion paper is available here:


Tracy Davren Communications Manager