Social landlords are performing well despite the impact of challenges they face, Regulator reports


31 August 2023

Social landlords continue to perform well against the standards and outcomes of the Scottish Social Housing Charter, despite the impact of ongoing challenges facing them and their tenants. This is the main finding from the Scottish Housing Regulator’s National Report on the Charter for 2022/23 which is published today.

Landlords reported the ongoing impact from the pandemic, the cost of living crisis and labour and material shortages have all contributed to the dip in tenant satisfaction and to rent arrears rising to the highest level since the introduction of the Charter. Despite these challenges, landlords have reported that more homes are compliant with the Scottish Housing Quality Standard and the number and proportion of lets to homeless households has increased. Scottish Government homelessness statistics, which are also summarised in the report, demonstrate the significant pressure on the homelessness system; with the numbers of households and children in temporary accommodation significantly up.

George Walker, chair of the Scottish Housing Regulator said “2022/23 was another challenging year for social landlords, and this has influenced landlord performance and satisfaction levels among tenants and other service users. The increased levels of rent arrears highlights the financial strain on many tenants and today’s report shows that landlords are working hard to ensure that rent levels are affordable while they are still able to deliver services to their tenants.

"Scotland’s homelessness system also continued to be under significant pressure during 2022/23, which we explored in our thematic report earlier this year. It is vital that local authorities and their partners continue to work effectively to address these challenges and always meet their statutory duties. We’ll continue to engage with all local authorities, with a particular focus on temporary accommodation, during 2023/24.”

The Regulator has also published a suite of performance information alongside the National Report including individual landlord reports, a comparison tool, and all of the statistical information landlords provided under the Charter.

The Regulator has published all of the statistical information about landlord performance alongside the National Report. It will also publish individual landlord reports and comparison tool on its website soon.  

Read the National Report on the Scottish Social Housing Charter - Headline Findings 2022/23

See all of the statistical information about landlord performance

See the individual landlord reports and comparison tool 

Notes to editors

  1. The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and eight Board members. More information about the Regulator can be found on its website at
  2. SHR sets out how it regulates social landlords in its published framework – Regulation of Social Housing in Scotland.


Tracy Davren Communications Manager