Scottish social landlords continue to show strong performance across the majority of the Scottish Social Housing Charter standards and outcomes. This is the main finding of a new report published today by the Scottish Housing Regulator.
The Regulator’s report gives the headline findings of its sixth, national analysis of landlords’ performance against the Charter. It shows that overall, landlords continue to perform well in the service areas that matter most to tenants. Tenant satisfaction remains high, with nine out of ten social housing tenants satisfied with their landlord’s overall service.
The Regulator published its report today alongside a suite of performance information. This includes a summary report on each landlord’s Charter performance, an online comparison tool, live data tables, and all of the information landlords provided under the Charter.
The landlord reports and comparison tool let tenants find out about their landlord’s performance in the areas tenants said matter most: homes and rents, quality and maintenance, neighbourhoods, tenant satisfaction, and value for money.
The Regulator’s data tables show how landlords performed against each Charter standard and outcome. Landlords can use them to benchmark their performance.
George Walker, the Chair of the Scottish Housing Regulator, said:
“It’s good to see the continued strong performance from Scotland’s social landlords this year. They maintained performance across the majority of the Charter standards and outcomes and continue to do well in the areas tenants said matter most.
“Alongside our national analysis, our landlord reports and comparison tool go live today. These simple tools let tenants find out about and compare their own landlord’s performance against the Charter.”
Notes to editors
1. The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and eight Board members. More information about the Regulator can be found on its website at www.scottishhousingregulator.gov.uk
2. SHR sets out how it regulates social landlords in its published framework – Regulation of Social Housing in Scotland.
3. The Regulator’s National Report on the Scottish Social Housing Charter also includes information on social landlord’s progress towards the Energy Efficiency Standard for Social Housing (EESSH).
4. All of the information landlords submitted to the Regulator as part of their Annual Return on the Charter is available to download on the Regulator’s website at: https://directory.scottishhousingregulator.gov.uk/Pages/Datasets-and-Reports.aspx
5. The Scottish Housing Regulator won two Holyrood 2015 Connect Awards for its work to deliver the landlord report and comparison tool.
6. The Regulator’s earlier National Reports on the Scottish Social Housing Charter are available on its website at: https://www.scottishhousingregulator.gov.uk/landlord-performance/national-reports/national-reports-on-the-scottish-social-housing-charter