Our response targets

We do our best to make sure we always respond to you as quickly as we can. Here we set out the targets we aim to achieve.


01 April 2019

Type of enquiry 

Response time 

Our target 

General correspondence 8 working days  95%
Complaints about SHR Acknowledge within 3 working days  95%
Stage 1  Respond within 5 working days  95%
Stage 2  Respond within 20 working days  95%
FOI requests  20 working days  100%
FOI reviews  20 working days  100%
Significant Performance Failures  5 working days  100%
Telephone calls  We aim to respond by the end of the next working day