29 April 2022


29 April 2022


This is a summary of our work plans for 2022/23.  Here we have set out the main work we aim to do during 2022/23.  We recognise that we may have to adapt to reflect emerging priorities and our capacity.

Planned regulatory and statutory intervention work

We will:

  • publish a new Strategy to follow on from our previous Corporate Plan;
  • continue to address the priorities we set out in “The risks we will focus on” and in the “summary outcome of our 2022 regulatory risk assessment”.
  • engage with local authorities (LAs) and Registered Social Landlords (RSLs) in line with the outcomeof our regulatory risk assessment set out in our published engagement plans;
  • update published engagement plans for all social landlords and the regulatory status for RSLs if circumstances change during the year;
  • review the engagement we have with all social landlords in our next annual regulatory risk assessment;
  • oversee any statutory intervention cases and publish an outcome report on each after we end intervention;
  • handle any registrations and de-registrations from the register of social landlords and update our guidance on de-registrations;
  • monitor and report on landlords’ achievement of the standards for Gypsy/Travellers sites;
  • participate in local area network meetings to support scrutiny of local authorities;
  • work with our new pool of tenant advisors;
  • develop our approach to regulating the extension of the unsuitable accommodation order; and
  • scope a future programme of thematic studies and conduct an analytical study on rent increases.

We will report on:

  • our analysis of RSL loan portfolio returns and the financial health of RSLs;
  • the risks that we will focus on for our 2022/23 annual regulatory risk assessment and the outcome of that assessment; and
  • landlord performance against the Scottish Social Housing Charter, update landlord reports and our comparison tool.

We will publish guidance on:

  • carrying out governance reviews in RSLs;
  • tenant satisfaction surveys;
  • asset management; and
  • minute taking.

We will also publish:

  • updated factsheets on Significant Performance Failures and complaints about landlords; and
  • pandemic-related updates on our website and promote these directly to landlords and stakeholders.

We will respond effectively to:

  • notifiable events;
  • significant performance failures;
  • whistleblowing and complaints, reviews and appeals.

We will involve tenants, service users and all our stakeholders in our work by: 

  • supporting the Scottish Government and the Scottish Housing Resilience Group in their coordination of the national response to the pandemic and landlords’ recovery activity;
  • engaging with our National Panel of more than 400 tenants and others who use RSLs’ and local authorities’ services, and publishing the outcome of this work;
  • engaging with tenants via the Regional Network SHR Liaison Group;
  • working with our new pool of tenant advisors;
  • engaging with Gypsy/Traveller representative groups about their priorities;
  • engaging with all our stakeholders including the Scottish Parliament, Scottish Ministers, Scottish Government, representative groups, investors in social housing and advocacy groups for tenants, people who are homeless and Gypsy/Travellers; and
  • update and work within our memorandums of understanding (MOU) with other regulators including the Care Inspectorate, Audit Scotland and develop a MOU with the Health and Safety Executive.

Being an effective public body

We will:

  • work within our budget settlement of £4.9m revenue and £0.2m capital;
  • continue to recruit and welcome new staff to enhance our capacity;
  • publish information on our contribution to gender equality on public boards;
  • adopt the new model code of conduct for Board members of public bodies;
  • continue to support our staff to work effectively in line with pandemic-related restrictions and as we return to our office and develop our future ways of working;
  • ensure the health and safety of our staff and Board members;
  • publish an updated equalities statement; and
  • lay our audited 2021/22 annual report & accounts before the Scottish Parliament.

We will also:

  • continue to provide a secure portal for social landlords to provide regulatory returns and provide a technical support helpdesk for landlords;
  • respond within our published target timescales;
  • renew our Cyber-Essentials Plus accreditation;
  • manage and maintain compliant and secure ICT systems in line with relevant licensing requirements and vendor support frameworks;
  • submit an annual climate change report to the Scottish Government;
  • publish an annual statement on how we comply with the Public Service Reform Act; and
  • handle any complaints about us.