How we work

Advice and guidance for social landlords about how we regulate.

Complaints and serious concerns - Advisory Guidance - Information for social landlords - December 2025

Updated 16 December 2025 Advice for landlords

Complaints and serious concerns - Advisory Guidance - Information for social landlords - December 2025

Notifiable Events - Annual Report 2024/25

Updated 31 July 2025 Advice for landlords

Notifiable Events - Annual Report 2024/25

Notifiable Events - Annual Report 2023/24

Updated 31 July 2025 Advice for landlords

Notifiable Events - Annual Report 2023/24

Dealing with potentially serious issues in RSLs

Updated 26 April 2024 Advice for landlords

Dealing with potentially serious issues in RSLs

How we use our statutory powers

Updated 26 April 2024 Advice for landlords

How we use our statutory powers

Statutory appointee information note

Updated 26 April 2024 Advice for landlords

Statutory appointee information note

Statutory managers list

The statutory managers we will select from if we need to make a statutory appointment in a landlord to safeguard the interests of tenants and service users.

Updated 29 April 2024

Statutory managers list

Information about whistleblowing

Information for potential whistleblowers.

Updated 24 February 2022 Advice for landlords

Information about whistleblowing

How we will deal with whistleblowing concerns about your organisation

How we deal with whistleblowing concerns about your organisation.

Updated 24 February 2022 Statutory guidance for landlords

How we will deal with whistleblowing concerns about your organisation