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Homes and rents

At 31 March 2019 this landlord owned 2,494 homes.

The total rent due to this landlord for the year was £10,814,721.

The landlord increased its weekly rent on average by 2.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 4 £54.53 £70.22 -22.3%
2 apartment 343 £71.80 £76.11 -5.7%
3 apartment 956 £80.45 £77.70 3.5%
4 apartment 1,073 £89.13 £84.43 5.6%
5 apartment 118 £101.17 £93.50 8.2%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

93.1% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

93.7% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

89.1% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

99.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.1%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.0 hours, compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 7.1 days, compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed 85.5% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

92.4% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.6%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, 2.4 cases of anti-social behaviour were reported in the last year.

Cases resolved

83.3% of these cases were resolved, compared to the Scottish figure of 87.9%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.6% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 0.2% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 16.6 days to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
285
Landlord Name
Almond Housing Association Ltd
Senior Officer
Mr George Webster
Date Registered
10 Mar 1994
FCA / Company Number
2471RS
Scottish Charity Number
SC031696
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£11.69 million
Debt per unit
£11,442
Total staff employed by the RSL
37.78 (FTE)
Residential properties factored
184
Units partly owned
0
Registered address
New Almond House, 44 Etive Walk, Craigshill, EH54 5AB
Correspondence address
New Almond House, 44 Etive Walk, Craigshill, EH54 5AB

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
West Lothian 2,498 16 135
Total 2,498 16 135
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 2,498 11 54
Sheltered 0 0 0
Very Sheltered 0 2 47
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 0 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 3 34
Total 2,498 16 135