Castle Rock Edinvar Housing Association Ltd

Correspondence address

1 Hay Avenue
Edinburgh
EH16 4RW

Email address

PFPSCustomer@placesforpeople.co.uk

Phone number

0131 657 0600

Website

https://www.placesforpeople.co.uk/about-us/who-we-are/our-companies/places-for-people-scotland

Assurance statement 2022/2023

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Engagement Plan from 31 March 2022 to 31 March 2023

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2022 this landlord owned 7,372 homes.

The total rent due to this landlord for the year was £32,706,457.

The landlord increased its weekly rent on average by 3.6% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 36 £73.24 £75.95 -3.6%
2 apartment 2,937 £82.44 £81.32 1.4%
3 apartment 3,226 £98.84 £84.18 17.4%
4 apartment 980 £111.47 £91.48 21.9%
5 apartment 193 £127.01 £100.74 26.1%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

81.1% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.8%.

Keeping tenants informed

86.7% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.

Opportunities to participate

90.3% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

73.3% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 72.8%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 13.8 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 17.2 days, compared to the Scottish average of 8.9 days.

Reactive repairs 'right first time'

This landlord completed 94.1% of reactive repairs 'right first time' compared to the Scottish average of 88.2%.

Repair or maintenance satisfaction

78.4% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

91.7% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.7%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.8% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 1.6% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 81.1 days to re-let homes, compared to the Scottish average of 51.3 days.

Landlord details

RSL Registration Number
106
Landlord Name
Castle Rock Edinvar Housing Association Ltd
Senior Officer
Mr Tom Norris
Date Registered
10 Nov 1975
FCA / Company Number
1767RS
Scottish Charity Number
SC006035
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
Mixed
Settlement
Mixed
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
Yes
Annual Turnover
£47.39 million
Debt per unit
£15,193
Total staff employed by the RSL
166.31 (FTE)
Units partly owned
230
Registered address
1 Hay Avenue, Edinburgh, EH16 4RW
Correspondence address
1 Hay Avenue, Edinburgh, EH16 4RW

Housing stock

Housing stock (as at 31 March 2022)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Aberdeen City 160 0 0
West Lothian 870 0 0
Stirling 174 0 0
Midlothian 1,075 10 43
Highland 6 0 0
Falkirk 95 0 0
East Lothian 560 9 27
City of Edinburgh 4,171 4 12
East Dunbartonshire 117 0 0
Clackmannanshire 83 0 0
Aberdeenshire 61 0 0
Total 7,372 23 82
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 6,345 3 8
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 730 3 14
Community Alarm 0 0 0
Wheelchair 285 1 2
Ambulant Disabled 6 16 58
Other Specially Adapted 6 0 0
Total 7,372 23 82

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

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