Engagement plan form 31 March 2023 to 31 March 2024

Landlord name

East Renfrewshire Council

Publication date

31 March 2023

Why we are engaging with East Renfrewshire Council (East Renfrewshire) 

We are engaging East Renfrewshire about its services for people who are homeless, service quality and tenant and resident safety. 

During 2022/23 we reviewed and compared the data for all local authorities from the Scottish Government’s national homelessness statistics and the Annual Returns on the Charter. We also spoke to all local authorities to gather further information and assurance about their homelessness services. To assess the risks to people who are threatened with or experiencing homelessness we will engage with all local authorities during 2023/24 with a focus on the provision of appropriate temporary accommodation. 

To assess the risk to social landlord services we have reviewed and compared the 2021/22 service quality performance of all social landlords to identify the weakest performing landlords.  We will therefore engage with East Renfrewshire about tenant satisfaction and rent arrears. 

East Renfrewshire does not fully comply with the electrical safety requirements of the Scottish Housing Quality Standard. East Renfrewshire is currently progressing inspections to provide Electrical Installation Condition Reports (EICRs) in all of its tenants’ homes.  

What East Renfrewshire must  

East Renfrewshire must: 

  • provide us with the information we require in relation to its homelessness service;  
  • make us aware of any emerging issues preventing it from fulfilling its statutory duty to provide temporary accommodation when it should and comply with the Unsuitable Accommodation Order; 
  • provide us with information about the actions it is taking to improve its performance on tenant satisfaction and rent arrears; 
  • comply with electrical safety requirements as soon as possible; and   
  • provide us with monthly updates on progress on achieving compliance with electrical safety requirements.  

What we will do 

We will: 

  • review the information East Renfrewshire provides about its homelessness service;  
  • meet with East Renfrewshire to discuss its homelessness service and decide whether we require any additional assurance;  
  • meet with East Renfrewshire to seek assurance if it does not provide temporary accommodation when it should, or if it breaches the Unsuitable Accommodation Order;  
  • engage with East Renfrewshire about the information it provides about its work to improve its service quality performance; 
  • engage with East Renfrewshire to monitor its progress on achieving compliance with electrical safety requirements; and 
  • update our published engagement plan in the light of any material change to our planned engagement with East Renfrewshire. 

Regulatory returns  

East Renfrewshire must provide us with the following annual regulatory returns: 

  • Annual Assurance Statement; and  
  • Annual Return on the Charter. 

It should also notify us of any material changes to its Annual Assurance Statement, and any tenant and resident safety matter which has been reported to or is being investigated by the Health and Safety Executive or reports from regulatory or statutory authorities or insurance providers, relating to safety concerns.  

Our lead officer for East Renfrewshire Council is:

Stephen Lalley

Regulation Manager