Glen Oaks Housing Association Ltd

Correspondence address

3 Kilmuir Drive
Arden
Glasgow
G46 8BW

Email address

go@glenoaks.org.uk

Phone number

0141 638 0999

Website

https://www.glenoaks.org.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2023 this landlord owned 1,347 homes.

The total rent due to this landlord for the year was £6,596,718.

The landlord increased its weekly rent on average by 6.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £78.26 N/A
2 apartment 144 £87.23 £83.46 4.5%
3 apartment 728 £92.44 £86.28 7.1%
4 apartment 392 £100.48 £93.96 6.9%
5 apartment 83 £123.98 £103.72 19.5%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

94.7% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

98.2% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

98.9% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

93.4% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.1 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 4.4 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 92.1% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

77.9% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

97.9% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.0% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 0.8% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 47.4 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
241
Landlord Name
Glen Oaks Housing Association Ltd
Senior Officer
Mrs Nicola Logan
Date Registered
1 Jul 1991
FCA / Company Number
2402RS
Scottish Charity Number
SC034301
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£7.42 million
Debt per unit
£18,948
Total staff employed by the RSL
33.00 (FTE)
Units partly owned
36
Registered address
3 Kilmuir Drive, Arden, Glasgow, G46 8BW
Correspondence address
3 Kilmuir Drive, Arden, Glasgow, G46 8BW

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 1,347 1 8
Total 1,347 1 8
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 1,334 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 13 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 1 8
Total 1,347 1 8

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

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