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Homes and rents

At 31 March 2025 this landlord owned 1,016 homes.

The total rent due to this landlord for the year was £6,343,592.

The landlord increased its weekly rent on average by 3.8% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £87.12 N/A
2 apartment 264 £119.70 £93.27 28.3%
3 apartment 517 £117.96 £96.00 22.9%
4 apartment 194 £123.96 £104.51 18.6%
5 apartment 41 £145.04 £115.58 25.5%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

79.6% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.9%.

Keeping tenants informed

88.9% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.0%.

Opportunities to participate

92.5% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.3%.

Quality and maintenance of homes

Scottish Housing Quality Standard

84.8% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 87.2%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.5 hours, compared to the Scottish average of 3.9 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 9.5 days, compared to the Scottish average of 9.1 days.

Reactive repairs 'right first time'

This landlord completed 75.7% of reactive repairs 'right first time' compared to the Scottish average of 88.0%.

Repair or maintenance satisfaction

70.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 86.8%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 93.4%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.8% of the total rent it was due in the year, compared to the Scottish average of 100.2%.

Rent not collected: empty homes

It did not collect 0.4% of rent due because homes were empty, compared to the Scottish average of 1.3%.

Re-let homes

It took an average of 24.1 days to re-let homes, compared to the Scottish average of 60.6 days.

Landlord details

RSL Registration Number
284
Landlord Name
Manor Estates Housing Association Ltd
Senior Officer
Ms Claire Ironside
Date Registered
5 Sep 1994
FCA / Company Number
2484RS
Scottish Charity Number
SC023106
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£6.44 million
Debt per unit
£11,851
Total staff employed by the RSL
27.10 (FTE)
Units partly owned
0
Registered address
Suite 4, 5 New Mart Place, Edinburgh, EH14 1RW
Correspondence address
Suite 4, 5 New Mart Place, Edinburgh, EH14 1RW

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
City of Edinburgh 1,001 0 0
Fife 15 0 0
Total 1,016 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 809 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 199 0 0
Community Alarm 0 0 0
Wheelchair 8 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 1,016 0 0