Manor Estates Housing Association Ltd

Correspondence address

Suite 4
5 New Mart Place
Edinburgh
EH14 1RW

Email address

info@manorestates.org.uk

Phone number

08000938823

Website

https://www.manorestates.org.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

PDF 131KB

Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2023 this landlord owned 1,014 homes.

The total rent due to this landlord for the year was £5,543,190.

The landlord increased its weekly rent on average by 7.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £78.26 N/A
2 apartment 264 £105.82 £83.46 26.8%
3 apartment 517 £102.52 £86.28 18.8%
4 apartment 192 £107.12 £93.96 14.0%
5 apartment 41 £126.15 £103.72 21.6%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

83.6% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

94.4% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

96.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

82.5% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.9 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 5.4 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 84.2% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

90.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

96.8% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.7% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 0.5% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 33.2 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
284
Landlord Name
Manor Estates Housing Association Ltd
Senior Officer
Ms Claire Ironside
Date Registered
5 Sep 1994
FCA / Company Number
2484RS
Scottish Charity Number
SC023106
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£6.44 million
Debt per unit
£11,851
Total staff employed by the RSL
25.60 (FTE)
Units partly owned
0
Registered address
Suite 4, 5 New Mart Place, Edinburgh, EH14 1RW
Correspondence address
Suite 4, 5 New Mart Place, Edinburgh, EH14 1RW

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
City of Edinburgh 998 0 0
Fife 16 0 0
Total 1,014 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 807 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 199 0 0
Community Alarm 0 0 0
Wheelchair 8 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 1,014 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.