Maryhill Housing Association Ltd

Correspondence address

45 Garrioch Road
Glasgow
G20 8RG

Email address

enquiries@maryhill.org.uk

Phone number

0141 946 2466

Website

https://www.maryhill.org.uk

Landlord contact form

https://www.maryhill.org.uk/contact-us/

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2023 this landlord owned 3,090 homes.

The total rent due to this landlord for the year was £12,568,856.

The landlord increased its weekly rent on average by 7.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 142 £75.02 £78.26 -4.1%
2 apartment 983 £86.81 £83.46 4.0%
3 apartment 1,492 £91.63 £86.28 6.2%
4 apartment 429 £95.26 £93.96 1.4%
5 apartment 44 £104.90 £103.72 1.1%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

73.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

78.4% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

68.6% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

77.3% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.2 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 7.8 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 56.0% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

71.2% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

98.1% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 103.8% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 0.7% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 31.9 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
159
Landlord Name
Maryhill Housing Association Ltd
Senior Officer
Ms Bryony Willett
Date Registered
13 Jun 1977
FCA / Company Number
1904RS
Scottish Charity Number
SC032468
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - Community Based
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£13.96 million
Debt per unit
£3,519
Total staff employed by the RSL
88.60 (FTE)
Units partly owned
14
Registered address
45 Garrioch Road, Glasgow, G20 8RG
Correspondence address
45 Garrioch Road, Glasgow, G20 8RG

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 3,090 0 0
Total 3,090 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 3,025 0 0
Sheltered 65 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 0 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 3,090 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.