Why we are engaging with Maryhill
We are engaging with Maryhill about its service performance.
COVID-19 has significantly impacted the services provided by social landlords in 2020 and will continue to influence how services are provided in 2021. We will continue to monitor, assess and report upon how each landlord is responding and we will keep our regulatory engagement under review so that we can continue to respond to the challenges of COVID-19.
Maryhill has identified weaknesses in its management of gas safety and electrical safety. We are engaging with Maryhill to gain assurance these weaknesses are addressed. Maryhill is carrying out a full audit of its compliance with its tenant and resident health and safety duties.
Maryhill is engaged in contractual action relating to render failure on some of its homes. Maryhill has put in place a number of temporary measures and is developing a plan to deliver a long-term solution to the matter.
What Maryhill must do
- address the weaknesses in its management of gas safety and electrical safety and keep us informed as it progresses through its action plans;
- share the findings of the audit of compliance with its tenant and resident health and safety duties; and
- keep us informed about its proposals to address the issue of render failure affecting some of its homes.
What we will do
- liaise with Maryhill to monitor progress with its actions to address the weaknesses in its management of gas safety and electrical safety;
- review the findings of the audit of compliance with tenant and resident health and safety duties and engage as necessary;
- engage with Maryhill about its proposals to address the issue of render failure affecting some of its homes; and
- update our published engagement plan in light of any material change to our planned engagement with Maryhill.
Maryhill must provide us with the following annual regulatory returns and alert us to notifiable events as appropriate:
- Annual Assurance Statement;
- audited financial statements and external auditor’s management letter;
- loan portfolio return;
- five year financial projections; and
- Annual Return on the Charter.
It should also notify us of any material changes to its Annual Assurance Statement, and any tenant and resident safety matter which has been reported to or is being investigated by the Health and Safety Executive or reports from regulatory or statutory authorities or insurance providers, relating to safety concerns.