Prospect Community Housing

Correspondence address

6 Westburn Avenue
Wester Hailes
Edinburgh
EH14 2TH

Email address

enquiries@prospectch.org.uk

Phone number

0131 458 5480

Website

https://www.prospectch.org.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

PDF 97KB

Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2023 this landlord owned 882 homes.

The total rent due to this landlord for the year was £4,444,648.

The landlord increased its weekly rent on average by 4.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £78.26 N/A
2 apartment 203 £83.59 £83.46 0.2%
3 apartment 278 £91.22 £86.28 5.7%
4 apartment 320 £104.99 £93.96 11.7%
5 apartment 81 £120.52 £103.72 16.2%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

88.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

96.3% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

96.1% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

99.9% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.4 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 4.2 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 96.2% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

94.6% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

80.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.2% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 0.4% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 54.3 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
204
Landlord Name
Prospect Community Housing
Senior Officer
Mr Brendan Fowler
Date Registered
17 Oct 1988
FCA / Company Number
2290RS
Scottish Charity Number
SC029797
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - Community Based
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£5.07 million
Debt per unit
£6,515
Total staff employed by the RSL
24.20 (FTE)
Units partly owned
9
Registered address
6 Westburn Avenue, Wester Hailes, Edinburgh, EH14 2TH
Correspondence address
6 Westburn Avenue, Wester Hailes, Edinburgh, EH14 2TH

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
City of Edinburgh 882 1 6
Total 882 1 6
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 869 0 0
Sheltered 0 0 0
Very Sheltered 0 1 6
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 13 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 882 1 6

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.