Engagement plan from 31 March 2021 to 30 March 2022

Landlord name

Tollcross Housing Association Ltd

Publication date

31 March 2021

Regulatory status


The RSL meets regulatory requirements, including the Standards of Governance and Financial Management.

Why we are engaging with Tollcross

We are engaging with Tollcross about its governance.

COVID-19 has significantly impacted the services provided by social landlords in 2020 and will continue to influence how services are provided in 2021. We will continue to monitor, assess and report upon how each landlord is responding and we will keep our regulatory engagement under review so that we can continue to respond to the challenges of COVID-19.

Tollcross has told us that 9 out of 14 of its governing body members have served for nine years or more. The Regulatory Standards of Governance and Financial Management (the Regulatory Standards) require landlords to formally and actively plan to ensure orderly succession of governing body places to ensure the sustainability of the governing body. Tollcross is carrying out some work to review its succession planning and ensure it is meeting regulatory requirements.

What Tollcross must do

Tollcross must send us details of the work it plans to do ensure that it is meeting regulatory requirements.

What we will do

We will:

  • review the information it provides us with and engage as necessary; and
  • update our published engagement plan in light of any material change to our planned engagement with Tollcross.

Regulatory returns

Tollcross must provide us with the following annual regulatory returns and alert us to notifiable events as appropriate:

  • Annual Assurance Statement;
  • audited financial statements and external auditor’s management letter;
  • loan portfolio return;
  • five year financial projections; and
  • Annual Return on the Charter.

It should also notify us of any material changes to its Annual Assurance Statement, and any tenant and resident safety matter which has been reported to or is being investigated by the Health and Safety Executive or reports from regulatory or statutory authorities or insurance providers, relating to safety concerns. 

Our lead officer for Tollcross Housing Association Ltd is:

Kirsty Anderson

Regulation Manager

Buchanan House
58 Port Dundas Road
G4 0HF

0141 242 5547