Williamsburgh Housing Association Ltd

Correspondence address

Ralston House
Cyril Street
Paisley
PA1 1RW

Email address

admin@williamsburghha.co.uk

Phone number

0141 887 8613

Website

https://www.williamsburghha.co.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

PDF 94KB

Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2020 this landlord owned 1,621 homes.

The total rent due to this landlord for the year was £6,251,096.

The landlord increased its weekly rent on average by 1.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 7 £57.75 £73.47 -21.4%
2 apartment 775 £69.17 £78.05 -11.4%
3 apartment 558 £78.16 £80.12 -2.4%
4 apartment 249 £87.30 £87.09 0.2%
5 apartment 32 £99.54 £96.18 3.5%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

93.3% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.2%.

Keeping tenants informed

98.1% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 92.0%.

Opportunities to participate

99.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.2%.

Quality and maintenance of homes

Scottish Housing Quality Standard

100.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.6 hours, compared to the Scottish average of 3.6 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 3.8 days, compared to the Scottish average of 6.4 days.

Reactive repairs 'right first time'

This landlord completed 92.9% of reactive repairs 'right first time' compared to the Scottish average of 92.4%.

Repair or maintenance satisfaction

87.2% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.4%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

99.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.1%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 97.3% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 0.5% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 21.1 days to re-let homes, compared to the Scottish average of 31.5 days.

Landlord details

RSL Registration Number
207
Landlord Name
Williamsburgh Housing Association Ltd
Senior Officer
Mr Jonathan Grant
Date Registered
8 Jun 1979
FCA / Company Number
1991RS
Scottish Charity Number
SC035350
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£8.28 million
Debt per unit
£0
Total staff employed by the RSL
40.80 (FTE)
Units partly owned
0
Registered address
Ralston House, Cyril Street, Paisley, PA1 1RW
Correspondence address
Ralston House, Cyril Street, Paisley, PA1 1RW

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Renfrewshire 1,680 0 0
Total 1,680 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 1,347 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 4 0 0
Wheelchair 77 0 0
Ambulant Disabled 252 0 0
Other Specially Adapted 0 0 0
Total 1,680 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.