Publications
Significant Performance Failure reporting form
You can use this form to report a significant performance failure to us.
Updated 03 December 2020 Forms and questionnaires
Social landlords performance against the first three years of the Scottish Social Housing Charter - November 2016
We look back at social landlords performance over the first three years of the Charter from 2013-2016.
Updated 15 November 2016 National reports
Significant Performance Failures: Factsheet for tenants
This factsheet includes information for landlords to share with their tenants and service users about what a Significant Performance Failure is and how to report them to us.
Updated 22 September 2016 Information for tenants
Significant Performance Failures: Information for social landlords
Information for landlords about how we deal with Significant Performance Failures (SPFs).
Updated 22 September 2016 Advice for landlords