Scottish Housing Regulator publishes factsheets on raising serious concerns about a landlord


05 April 2024

The Scottish Housing Regulator has today published two updated factsheets for tenants and landlords about raising serious concerns about a landlord.

The Regulator’s updated factsheets follow the launch of its new Regulatory Framework this month which enhanced the clarity of what issues tenants can bring to the Regulator and when and how this fits with other routes for tenants to complain to their landlord and the Scottish Public Services Ombudsman.

In its new Regulatory Framework, the Regulator said it would update its factsheets to reflect the changes it has made  and give some examples of the routes for tenants to raise concerns.

The Regulator’s factsheet for tenants explains how they can raise a serious concern about a landlord, what they can expect from their landlord, and when and how they can report a concern to the Regulator.

The Regulator’s factsheet for social landlords sets out what the Regulator will do if a tenant or tenant representative reports a serious concern.

Nicola Harcus, Assistant Director of Regulation said:

“We’ve made these factsheets available to give tenants and landlords clear, easy-to-use information about reporting a serious concern and what we will do if a tenant or tenant representative reports a serious concern to us. We hope that tenants and landlords find the information in them helpful.”

Read the factsheet for tenants and service users 

Read the factsheet for social landlords 

Notes to editors

  1. The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and seven Board members. More information about the Regulator can be found on its website at
  2. SHR sets out how it regulates social landlords in its published framework – Regulation of Social Housing in Scotland.
  3. More information about the Framework is available on its website here: Scottish Housing Regulator publishes its new Regulatory Framework | Scottish Housing Regulator


Tracy Davren Communications Manager