Caledonia Housing Association Ltd

Caledonia Housing Association Ltd an umbrella company to Cordale Housing Association subsidiary landlords

Correspondence address

Suite 4
Saltire House
Whitefriars Crescent
PH2 0PA

Email address

governance.team@caledoniaha.co.uk

Phone number

0800 678 1228

Website

https://www.caledoniaha.co.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Subsidiaries

Cordale Housing Association Ltd
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Homes and rents

At 31 March 2023 this landlord owned 5,196 homes.

The total rent due to this landlord for the year was £25,212,390.

The landlord increased its weekly rent on average by 5.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 28 £109.39 £78.26 39.8%
2 apartment 1,755 £100.54 £83.46 20.5%
3 apartment 2,263 £90.62 £86.28 5.0%
4 apartment 970 £97.85 £93.96 4.1%
5 apartment 180 £107.79 £103.72 3.9%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

81.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

90.2% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

73.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

89.9% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 4.1 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 5.9 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 89.5% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

80.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

90.7% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.2% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 1.1% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 33.9 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
224
Landlord Name
Caledonia Housing Association Ltd
Senior Officer
Ms Julie Cosgrove
Date Registered
20 Mar 1990
FCA / Company Number
2343RS
Scottish Charity Number
SC013988
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
Yes
Annual Turnover
£34.16 million
Debt per unit
£17,784
Total staff employed by the RSL
159.50 (FTE)
Units partly owned
366
Registered address
Suite 4, Saltire House, Whitefriars Crescent, PH2 0PA
Correspondence address
Suite 4, Saltire House, Whitefriars Crescent, PH2 0PA

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Fife 141 1 11
East Dunbartonshire 293 0 0
Dundee City 666 3 22
Angus 455 1 2
West Dunbartonshire 1,016 0 0
Perth and Kinross 2,407 10 40
North Lanarkshire 47 0 0
Highland 171 0 0
Total 5,196 15 75
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 3,792 11 41
Sheltered 616 0 0
Very Sheltered 37 3 32
Sheltered Wheelchair 8 0 0
Amenity Housing 681 1 2
Community Alarm 0 0 0
Wheelchair 62 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 5,196 15 75

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.