Cloch Housing Association Ltd

Correspondence address

19 Bogle Street
Greenock
PA15 1ER

Email address

office@clochhousing.org.uk

Phone number

01475 783637

Website

https://www.clochhousing.org.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

PDF 135KB

Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

Compare this landlord to others

Landlord Comparison Tool
Please select a preferred format

Homes and rents

At 31 March 2019 this landlord owned 1,367 homes.

The total rent due to this landlord for the year was £6,393,229.

The landlord increased its weekly rent on average by 3.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 6 £70.54 £70.22 0.5%
2 apartment 376 £79.48 £76.11 4.4%
3 apartment 715 £88.74 £77.70 14.2%
4 apartment 251 £100.92 £84.43 19.5%
5 apartment 19 £114.64 £93.50 22.6%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

91.3% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

96.7% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

91.5% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

100.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.1%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 5.4 hours, compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 5.6 days, compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed 84.2% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

86.8% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.6%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, 9.7 cases of anti-social behaviour were reported in the last year.

Cases resolved

96.2% of these cases were resolved, compared to the Scottish figure of 87.9%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.8% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 0.7% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 33.5 days to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
91
Landlord Name
Cloch Housing Association Ltd
Senior Officer
Mrs Alana Durnin
Date Registered
12 Sep 1977
FCA / Company Number
1893RS
Scottish Charity Number
SC013996
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£8.98 million
Debt per unit
£9,890
Total staff employed by the RSL
31.20 (FTE)
Units partly owned
15
Registered address
19 Bogle Street, Greenock, PA15 1ER
Correspondence address
19 Bogle Street, Greenock, PA15 1ER

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Inverclyde 1,435 4 23
Total 1,435 4 23
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 1,345 0 0
Sheltered 23 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 14 4 23
Community Alarm 0 0 0
Wheelchair 20 0 0
Ambulant Disabled 33 0 0
Other Specially Adapted 0 0 0
Total 1,435 4 23

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.