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Homes and rents

At 31 March 2020 this landlord owned 1,428 homes.

The total rent due to this landlord for the year was £5,932,644.

The landlord increased its weekly rent on average by 3.1% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 8 £62.02 £73.47 -15.6%
2 apartment 163 £69.19 £78.65 -12.0%
3 apartment 695 £76.61 £82.26 -6.9%
4 apartment 520 £87.73 £89.76 -2.3%
5 apartment 42 £102.11 £98.69 3.5%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

80.0% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.2%.

Keeping tenants informed

87.1% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 92.0%.

Opportunities to participate

70.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.2%.

Quality and maintenance of homes

Scottish Housing Quality Standard

91.2% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.5 hours, compared to the Scottish average of 3.6 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 7.1 days, compared to the Scottish average of 6.4 days.

Reactive repairs 'right first time'

This landlord completed 86.5% of reactive repairs 'right first time' compared to the Scottish average of 92.4%.

Repair or maintenance satisfaction

85.4% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

95.7% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.1%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.4% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 0.8% of rent due because homes were empty, compared to the Scottish average of 1.2%.

Re-let homes

It took an average of 25.9 days to re-let homes, compared to the Scottish average of 31.8 days.

Landlord details

RSL Registration Number
298
Landlord Name
Paragon Housing Association Ltd
Senior Officer
Ms Margaret Torrance
Date Registered
2 Mar 1997
FCA / Company Number
2521RS
Scottish Charity Number
SC036262
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£5.72 million
Debt per unit
£11,444
Total staff employed by the RSL
22.60 (FTE)
Units partly owned
0
Registered address
Invergrange House, Station Road, Grangemouth, FK3 8DG
Correspondence address
Invergrange House, Station Road, Grangemouth, FK3 8DG

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Clackmannanshire 416 0 0
Falkirk 853 0 0
Stirling 159 0 0
Total 1,428 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 1,428 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 0 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 1,428 0 0