Reidvale Housing Association

Correspondence address

13 Whitevale Street
Glasgow
G31 1QW

Email address

a.dundas@reidvale.org.uk

Phone number

0141 554 2406

Assurance statement 2022/2023

Each year landlords tell us how they are meeting regulatory requirements

PDF 138KB

Engagement plan from 24 October 2022 to 31 March 2023

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2022 this landlord owned 897 homes.

The total rent due to this landlord for the year was £3,193,447.

The landlord increased its weekly rent on average by 6.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £75.95 N/A
2 apartment 483 £64.85 £81.32 -20.3%
3 apartment 309 £69.59 £84.18 -17.3%
4 apartment 86 £77.03 £91.48 -15.8%
5 apartment 19 £83.81 £100.74 -16.8%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

95.0% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.8%.

Keeping tenants informed

98.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.

Opportunities to participate

98.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

89.1% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 72.8%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.3 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 1.1 days, compared to the Scottish average of 8.9 days.

Reactive repairs 'right first time'

This landlord completed 96.9% of reactive repairs 'right first time' compared to the Scottish average of 88.2%.

Repair or maintenance satisfaction

94.4% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.7%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.1% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 0.5% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 23.5 days to re-let homes, compared to the Scottish average of 51.3 days.

Landlord details

RSL Registration Number
173
Landlord Name
Reidvale Housing Association
Senior Officer
Ms Jill Cronin
Date Registered
8 Mar 1976
FCA / Company Number
1825RS
Scottish Charity Number
SCO44023
Landlord type
Mainstream
Constitution Type
I&P - Charitable - Community Based
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£4.00 million
Debt per unit
£0
Total staff employed by the RSL
16.10 (FTE)
Units partly owned
0
Registered address
13 Whitevale Street, Glasgow, G31 1QW
Correspondence address
13 Whitevale Street, Glasgow, G31 1QW

Housing stock

Housing stock (as at 31 March 2022)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 897 0 0
Total 897 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 830 0 0
Sheltered 42 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 2 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 2 0 0
Ambulant Disabled 21 0 0
Other Specially Adapted 0 0 0
Total 897 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.