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Homes and rents

At 31 March 2023 this landlord owned 897 homes.

The total rent due to this landlord for the year was £3,403,591.

The landlord increased its weekly rent on average by 7.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £78.26 N/A
2 apartment 484 £70.30 £83.46 -15.8%
3 apartment 308 £75.19 £86.28 -12.9%
4 apartment 86 £83.10 £93.96 -11.6%
5 apartment 19 £90.53 £103.72 -12.7%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

84.2% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

90.4% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

91.4% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

89.7% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.1 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 2.3 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 93.1% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

82.2% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.9% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 0.5% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 33.2 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
173
Landlord Name
Reidvale Housing Association
Senior Officer
Ms Jill Cronin
Date Registered
8 Mar 1976
FCA / Company Number
1825RS
Scottish Charity Number
SCO44023
Landlord type
Mainstream
Constitution Type
I&P - Charitable - Community Based
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£4.00 million
Debt per unit
£0
Total staff employed by the RSL
14.70 (FTE)
Units partly owned
0
Registered address
13 Whitevale Street, Glasgow, G31 1QW
Correspondence address
13 Whitevale Street, Glasgow, G31 1QW

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 897 0 0
Total 897 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 830 0 0
Sheltered 42 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 2 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 2 0 0
Ambulant Disabled 21 0 0
Other Specially Adapted 0 0 0
Total 897 0 0