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Homes and rents

At 31 March 2020 this landlord owned 1,701 homes.

The total rent due to this landlord for the year was £6,678,247.

The landlord increased its weekly rent on average by 2.4% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 69 £50.29 £73.47 -31.6%
2 apartment 436 £66.42 £78.65 -15.5%
3 apartment 536 £77.66 £82.26 -5.6%
4 apartment 622 £91.33 £89.76 1.7%
5 apartment 38 £108.21 £98.69 9.6%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

79.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.2%.

Keeping tenants informed

78.7% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 92.0%.

Opportunities to participate

59.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.2%.

Quality and maintenance of homes

Scottish Housing Quality Standard

99.6% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.3 hours, compared to the Scottish average of 3.6 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 11.2 days, compared to the Scottish average of 6.4 days.

Reactive repairs 'right first time'

This landlord completed 84.1% of reactive repairs 'right first time' compared to the Scottish average of 92.4%.

Repair or maintenance satisfaction

94.8% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.1%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.2% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 1.9% of rent due because homes were empty, compared to the Scottish average of 1.2%.

Re-let homes

It took an average of 56.0 days to re-let homes, compared to the Scottish average of 31.8 days.

Landlord details

RSL Registration Number
1025
Landlord Name
Shetland Islands Council
Senior Officer
Ms Anita Jamieson
Date Registered
4 Jan 1996
Landlord type
Local authority
Clients
Mixed
Settlement
Rural
Asset Owning
Yes
Statutory Intervention
No
Correspondence address
Housing Service, Development Services, 6 North Ness Business Park, ZE1 0LZ

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Shetland Islands 1,847 8 34
Total 1,847 8 34
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 1,217 5 27
Sheltered 261 0 0
Very Sheltered 32 1 3
Sheltered Wheelchair 3 0 0
Amenity Housing 0 0 0
Community Alarm 143 0 0
Wheelchair 12 2 4
Ambulant Disabled 173 0 0
Other Specially Adapted 6 0 0
Total 1,847 8 34

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Local Scrutiny Plan

Find out about our past engagement with this landlord. Local Scrutiny Plans were produced in conjunction with Audit Scotland and other scrutiny bodies. We now publish information about our engagement with Local Authorities’ Housing and Homelessness Services in our Engagement Plans. Local scrutiny plans can be accessed on Audit Scotland’s website at www.auditscotland.gov.uk.