Shetland Islands Council
Correspondence address
Housing Service
Development Services
8 North Ness Business Park
ZE1 0LZ
Email address
Phone number
Website
Homes and rents
At 31 March 2023 this landlord owned 1,704 homes.
The total rent due to this landlord for the year was £6,835,297.
The landlord increased its weekly rent on average by 4.5% from the previous year.
Average weekly rents
Tenant satisfaction
Of the tenants who responded to this landlord's most recent satisfaction survey:
Overall service
79.0% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.
Keeping tenants informed
80.7% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.
Opportunities to participate
52.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.
Quality and maintenance of homes
Scottish Housing Quality Standard
65.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.
Emergency repairs
The average time this landlord took to complete emergency repairs was 2.5 hours, compared to the Scottish average of 4.2 hours.
Non-emergency repairs
The average time this landlord took to complete non-emergency repairs was 21.6 days, compared to the Scottish average of 8.7 days.
Reactive repairs 'right first time'
This landlord completed 86.1% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.
Repair or maintenance satisfaction
91.4% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.
Neighbourhoods
Percentage of anti-social behaviour cases resolved
100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 101.0% of the total rent it was due in the year, compared to the Scottish average of 99.0%.
Rent not collected: empty homes
It did not collect 2.3% of rent due because homes were empty, compared to the Scottish average of 1.4%.
Re-let homes
It took an average of 87.7 days to re-let homes, compared to the Scottish average of 55.6 days.
Landlord details
- RSL Registration Number
- 1025
- Landlord Name
- Shetland Islands Council
- Senior Officer
- Ms Anita Jamieson
- Date Registered
- 1 Apr 1996
- Landlord type
- Local authority
- Clients
- Mixed
- Settlement
- Rural
- Asset Owning
- Yes
- Statutory Intervention
- No
- Correspondence address
- Housing Service, Development Services, 8 North Ness Business Park, ZE1 0LZ
Housing stock
Engagement Plan
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
Assurance Statement
Read this landlords annual statement about whether it meets the Regulatory Standards.
Local Scrutiny Plan
Find out about our past engagement with this landlord. Local Scrutiny Plans were produced in conjunction with Audit Scotland and other scrutiny bodies. We now publish information about our engagement with Local Authorities’ Housing and Homelessness Services in our Engagement Plans. Local scrutiny plans can be accessed on Audit Scotland’s website at www.auditscotland.gov.uk.