Engagement plan from 31 March 2022 to 30 March 2023

Landlord name

Shetland Islands Council

Publication date

31 March 2022

Why we are engaging with Shetland Islands Council (Shetland)

We are engaging with Shetland about its services for people who are homeless and service quality.

During 2021/22, we reviewed and compared the data for all Councils from the Scottish Government’s national homelessness statistics and the Annual Returns on the Charter.  We also spoke to all Councils to gather further information and assurance about their homelessness services. To assess the risks to people who are threatened with or experiencing homelessness we will engage with all Councils during 2022/23.

We will engage with Shetland in particular about the following areas:

  • the provision of temporary accommodation by Shetland to people who are homeless; and
  • outcomes for people who are homeless.

To assess the risk to social landlord services we have reviewed and compared the 2020/21 service quality performance of all social landlords to identify the weakest performing landlords.  For our review we excluded the indicators where COVID-19 had the most significant impact on services.  We will engage with Shetland about tenant satisfaction, tenancy sustainment, rent collection and rent arrears.

What Shetland must do

Shetland must:

  • provide us with the information we require in relation to its homelessness service; and
  • provide us with the information we require about its service quality.

What we will do

We will:

  • review the information Shetland provides about its homelessness service;
  • meet with Shetland to discuss its homelessness service and decide whether we require any additional assurance;
  • engage with Shetland about the information it provides about its service quality; and
  • update our published engagement plan in light of any material change to our planned engagement with Shetland.

Regulatory returns

Shetland must provide us with the following annual regulatory returns:

  • Annual Assurance Statement; and
  • Annual Return on the Charter.

It should also notify us of any material changes to its Annual Assurance Statement, and any tenant and resident safety matter which has been reported to or is being investigated by the Health and Safety Executive or reports from regulatory or statutory authorities or insurance providers, relating to safety concerns.

Our lead officer for Shetland Islands Council is:

Eleanor Sneddon

Regulation Manager