Wheatley Homes East Limited

Correspondence address

Wheatley House
25 Cochrane Street
Glasgow
G1 1HL

Email address

talk@dunedincanmore.org.uk

Phone number

0800 479 7979

Website

https://www.dunedincanmore.org.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

PDF 207KB

Engagement plan 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2023 this landlord owned 6,331 homes.

The total rent due to this landlord for the year was £33,345,081.

The landlord increased its weekly rent on average by 2.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 40 £115.72 £78.26 47.9%
2 apartment 3,121 £98.45 £83.46 18.0%
3 apartment 2,248 £106.35 £86.28 23.3%
4 apartment 795 £114.01 £93.96 21.3%
5 apartment 127 £124.21 £103.72 19.8%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

96.0% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

95.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

93.6% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

99.3% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.1 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 6.9 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 94.6% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

91.2% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.6% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 1.0% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 18.0 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
116
Landlord Name
Wheatley Homes East Limited
Senior Officer
Mr Steven Henderson
Date Registered
10 Nov 1975
FCA / Company Number
1823RS
Scottish Charity Number
SC034572
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
Yes
Annual Turnover
£41.92 million
Debt per unit
£26,756
Total staff employed by the RSL
223.00 (FTE)
Units partly owned
330
Registered address
8 New Mart Road, Edinburgh, EH14 1RL
Correspondence address
Wheatley House, 25 Cochrane Street, Glasgow, G1 1HL

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Falkirk 4 0 0
West Lothian 1,259 5 14
Midlothian 164 0 0
Fife 134 3 16
East Lothian 197 0 0
Clackmannanshire 12 0 0
City of Edinburgh 4,561 71 156
Stirling 0 2 8
Total 6,331 81 194
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 5,331 81 194
Sheltered 219 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 140 0 0
Ambulant Disabled 623 0 0
Other Specially Adapted 18 0 0
Total 6,331 81 194

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.