The Scottish Housing Regulator has today published two updated factsheets for tenants and landlords about raising a Serious Concern about a landlord.
The Regulator updated the factsheets to respond to feedback from tenants and landlords. The new factsheets provide more information about how tenants can report Serious Concerns to the Regulator and how it handles these reports.
The Regulator has also written to all social landlords asking them to make the new tenant factsheet available and accessible to their tenants.
Helen Shaw, Director of Regulation, said “Raising a Serious Concern with us is an important way for tenants to let us know about a potential failing by their landlord. It’s vital that tenants know how to do this and that social landlords know what to expect if we receive a report. We’ve updated these factsheets in response to feedback to make them even clearer and to provide more detail for tenants and landlords. We hope tenants and landlords find them helpful.”
The Regulator is also developing a British Sign Language translation of the factsheet for tenants and service users which it will publish soon.
Notes to editors
- The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and seven Board members. More information about the Regulator can be found on its website www.housingregulator.gov.scot
- SHR’s approach to how it regulates social landlords is set out in its current Regulatory framework – Regulation of Social Housing in Scotland.