Regulator publishes new guide for tenants and service users


26 November 2019

The Scottish Housing Regulator has today published ‘How We Regulate: A guide for tenants and service users’. 

The new, short guide has been written to help people  find out more about the Regulator’s work. The guide also explains how tenants can find out about their landlord, what they can expect from it, and how they can make a complaint.  

Iain Muirhead, Director Digital and Business Support said: “We’ve written this guide to help tenants, people who are homeless, and other service users find out more about who we are and what we do to protect their interests. 

“To support the guide, we’ve also developed two short videos about who we are and what we do and  what tenants and service users can do if they have a concern about a landlord.

“I hope tenants and service users find it informative. I would encourage landlords to promote the guide and videos to people who use their services.”

The Regulator is developing British Sign Language (BSL) version of the guide which it will launch in the coming months.   

Read How we regulate: A guide for tenants and service users 

Watch a video to find out more about who we are and what we do

Watch a video to find out how to raise a concern about a social landlord 

Notes to editors

  1. The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and eight Board members. More information about the Regulator can be found on its website at
  2. SHR sets out how it regulates social landlords in its published framework – Regulation of Social Housing in Scotland.


Tracy Davren Communications Manager