Tenant Advisors

We work with a group of independent, volunteer Tenant Advisors – tenants from local authorities and registered social landlords. This is one of the ways we hear directly from tenants and service users, so that we focus on the things that matter most to them.

Updated

12 January 2026

About Tenant Advisors 

Tenant Advisors bring tenants into the heart of our regulation of social landlords. Their feedback gives us a tenant perspective alongside other regulatory evidence. 

Tenant Advisors may help us with our work by: 

  • testing landlord services by acting as mystery shoppers, assessing information and materials produced by landlords for their tenants
  • reviewing our draft publications and website facilities, and helping us to make sure our material is both accessible and user friendly for tenants
  • asking other service users for their views when we assess the quality of service provided by social landlords to give us a direct, user perspective to add to other regulatory evidence. 

You can see an example of the work our Tenant Advisors did to review landlords' Annual Assurance Statements as part of our thematic review of social landlords’ Annual Assurance Statements.    

Want to become a Tenant Advisor? 

We're recruiting 16 new Tenant Advisors to strengthen the tenant voice in social housing. This is an exciting opportunity to inform our work and bring a tenant perspective to our scrutiny of landlords’ services.

We last recruited to the role in 2022 and now it's time for fresh perspectives.

Apply by 4 pm on 13 February 2026.

Find out more about the role and how to apply on the Tenant Information Service (TIS) website.

Find out more about the other ways we include tenants and service users in our work