Tenant Advisors

We work with a group of independent, volunteer Tenant Advisors – tenants from local authorities and registered social landlords. This is one of the ways we hear directly from tenants and service users, so that we focus on the things that matter most to them.

Updated

23 February 2026

About Tenant Advisors 

Tenant Advisors bring tenants into the heart of our regulation of social landlords. Their feedback gives us a tenant perspective alongside other regulatory evidence. 

Tenant Advisors may help us with our work by: 

  • testing landlord services by acting as mystery shoppers, assessing information and materials produced by landlords for their tenants
  • reviewing our draft publications and website facilities, and helping us to make sure our material is both accessible and user friendly for tenants
  • asking other service users for their views when we assess the quality of service provided by social landlords to give us a direct, user perspective to add to other regulatory evidence. 

You can see an example of the work our Tenant Advisors did to review landlords' Annual Assurance Statements as part of our thematic review of social landlords’ Annual Assurance Statements.    

Want to learn more about Tenant Advisors? 

16 new Tenant Advisors will begin their appointment on 1 April 2026 following an open recruitment exercise.  

Read the information pack for that recruitment exercise 

Find out more about the other ways we include tenants and service users in our work