Engagement plan from 1 April 2024 to 31 March 2025

Landlord name

Castlehill Housing Association Ltd

Publication date

02 April 2024

Regulatory status


The RSL meets regulatory requirements, including the Standards of Governance and Financial Management.

Why we are engaging with Castlehill Housing Association Ltd (Castlehill) 

We are engaging with Castlehill about its service quality

To assess the risk to social landlords we have reviewed and compared the 2022/23 service quality performance of all social landlords to identify the weakest performing landlords.  We will therefore engage with Castlehill about tenant satisfaction, percentage lets to homeless people, void management and rent collection. 

What Castlehill must do 

Castlehill must review its performance for tenant satisfaction, percentage lets to homeless people, void management and rent collection and consider what improvement action it needs to take. 

What we will do 

We will: 

  • review Castlehill’s service quality performance as part of our 2024/25 risk assessment; and  
  • update our published engagement plan in the light of any material change to our planned engagement with Castlehill. 

Regulatory returns  

Castlehill must provide us with the following annual regulatory returns and alert us to notifiable events as appropriate: 

  • Annual Assurance Statement; 
  • audited financial statements and external auditor’s management letter; 
  • loan portfolio return; 
  • five year financial projections; and 
  • Annual Return on the Charter. 

It should also notify us of any material changes to its Annual Assurance Statement, and any tenant and resident safety matter which has been reported to or is being investigated by the Health and Safety Executive or reports from regulatory or statutory authorities or insurance providers, relating to safety concerns.  

Our lead officer for Castlehill Housing Association Ltd is:

Lynn Sweeney

Regulation Manager