Dumfries and Galloway Housing Partnership
Homes and rents
At 31 March 2022 this landlord owned 10,285 homes.
The total rent due to this landlord for the year was £42,415,952.
The landlord increased its weekly rent on average by 2.0% from the previous year.
Average weekly rents
Of the tenants who responded to this landlord's most recent satisfaction survey:
94.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.8%.
Keeping tenants informed
95.9% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.
Opportunities to participate
94.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.0%.
Quality and maintenance of homes
Scottish Housing Quality Standard
85.1% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 73.5%.
The average time this landlord took to complete emergency repairs was 2.2 hours, compared to the Scottish average of 4.2 hours.
The average time this landlord took to complete emergency repairs was 9.9 days, compared to the Scottish average of 8.9 days.
Reactive repairs 'right first time'
This landlord completed 83.1% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.
Repair or maintenance satisfaction
89.3% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.1%.
Percentage of anti-social behaviour cases resolved
99.2% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.8%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 99.7% of the total rent it was due in the year, compared to the Scottish average of 99.3%.
Rent not collected: empty homes
It did not collect 0.5% of rent due because homes were empty, compared to the Scottish average of 1.4%.
It took an average of 17.7 days to re-let homes, compared to the Scottish average of 51.3 days.
- RSL Registration Number
- Landlord Name
- Dumfries and Galloway Housing Partnership
- Senior Officer
- Mr Steven Henderson
- Date Registered
- 4 Oct 2003
- FCA / Company Number
- Scottish Charity Number
- Landlord type
- Constitution Type
- Company Ltd by Guarantee - Charitable
- Asset Owning
- National Operator
- Statutory Intervention
- Systemic Importance
- Annual Turnover
- £46.00 million
- Debt per unit
- Total staff employed by the RSL
- 294.00 (FTE)
- Units partly owned
- Registered address
- Grierson House, The Crichton, Bankend Road, DG1 4ZS
- Correspondence address
- Wheatley House, 25 Cochrane Street, Glasgow, G1 1HL
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.
Regulation Plan from 12/07/2018 to 28/03/2019 (High engagement)PDF221KB
Regulation Plan from 29/03/2018 to 12/06/2018 (Medium engagement)PDF145KB
Regulation Plan from 26/01/2018 to 30/03/2018 (Medium engagement)PDF142KB
Regulation Plan from 31/03/2017 to 25/01/2018 (Medium engagement)PDF143KB
Regulation Plan from 31/03/2016 to 30/03/2017 (Medium engagement)PDF141KB
Regulation Plan from 04/01/2015 to 31/03/2016 (Medium engagement)PDF153KB
Regulation Plan from 10/10/2014 to 30/03/2015 (Medium engagement)PDF153KB
Regulation Plan from 28/03/2014 to 10/09/2014 (Medium engagement)PDF150KB
Regulation Plan from 28/03/2013 to 27/03/2014 (Medium engagement)PDF149KB
Regulation Plan from 04/04/2012 to 27/03/2013 (Medium engagement)PDF36KB
Regulation Plan from 31/03/2011 to 04/03/2012 (High engagement)PDF31KB
Read this landlords annual statement about whether it meets the Regulatory Standards.
Read this landlord's audited financial statements.
Find out more about how this landlord is governed and run.