Dundee City Council
Correspondence address
City Square
5 City Square
Dundee
DD1 3BA
Homes and rents
At 31 March 2023 this landlord owned 12,557 homes.
The total rent due to this landlord for the year was £52,603,390.
The landlord increased its weekly rent on average by 3.0% from the previous year.
Average weekly rents
Tenant satisfaction
Of the tenants who responded to this landlord's most recent satisfaction survey:
Overall service
80.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.
Keeping tenants informed
78.1% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.
Opportunities to participate
66.6% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.
Quality and maintenance of homes
Scottish Housing Quality Standard
79.2% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.
Emergency repairs
The average time this landlord took to complete emergency repairs was 6.0 hours, compared to the Scottish average of 4.2 hours.
Non-emergency repairs
The average time this landlord took to complete non-emergency repairs was 15.8 days, compared to the Scottish average of 8.7 days.
Reactive repairs 'right first time'
This landlord completed 78.4% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.
Repair or maintenance satisfaction
89.8% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.
Neighbourhoods
Percentage of anti-social behaviour cases resolved
78.8% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 99.9% of the total rent it was due in the year, compared to the Scottish average of 99.0%.
Rent not collected: empty homes
It did not collect 2.3% of rent due because homes were empty, compared to the Scottish average of 1.4%.
Re-let homes
It took an average of 104.4 days to re-let homes, compared to the Scottish average of 55.6 days.
Landlord details
- RSL Registration Number
- 1008
- Landlord Name
- Dundee City Council
- Senior Officer
- Mr Tony Boyle
- Date Registered
- 1 Apr 1996
- Landlord type
- Local authority
- Clients
- Mixed
- Settlement
- Urban
- Asset Owning
- Yes
- Statutory Intervention
- No
- Correspondence address
- City Square, 5 City Square, Dundee, DD1 3BA
Housing stock
Engagement Plan
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
Assurance Statement
Read this landlords annual statement about whether it meets the Regulatory Standards.
Local Scrutiny Plan
Find out about our past engagement with this landlord. Local Scrutiny Plans were produced in conjunction with Audit Scotland and other scrutiny bodies. We now publish information about our engagement with Local Authorities’ Housing and Homelessness Services in our Engagement Plans. Local scrutiny plans can be accessed on Audit Scotland’s website at www.auditscotland.gov.uk.