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Homes and rents

At 31 March 2019 this landlord owned 14,072 homes.

The total rent due to this landlord for the year was £48,447,212.

The landlord increased its weekly rent on average by 3.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 245 £61.55 £70.22 -12.3%
2 apartment 3,616 £67.66 £76.11 -11.1%
3 apartment 5,750 £73.98 £77.70 -4.8%
4 apartment 4,075 £82.60 £84.43 -2.2%
5 apartment 386 £110.18 £93.50 17.8%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

78.3% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

69.4% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

56.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

95.5% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.1%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 5.8 hours, compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 7.2 days, compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed 93.9% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

90.3% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.6%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, 5.0 cases of anti-social behaviour were reported in the last year.

Cases resolved

82.8% of these cases were resolved, compared to the Scottish figure of 87.9%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.0% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 0.8% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 36.8 days to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
1015
Landlord Name
Highland Council
Senior Officer
Mr David Goldie
Date Registered
4 Jan 1996
Landlord type
Local authority
Clients
Mixed
Settlement
Mixed
Asset Owning
Yes
Statutory Intervention
No
Residential properties factored
118
Correspondence address
Glenurquhart Road, Inverness, IV3 5NX

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Highland 14,177 11 0
Total 14,177 11 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 13,499 11 0
Sheltered 477 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 85 0 0
Wheelchair 11 0 0
Ambulant Disabled 95 0 0
Other Specially Adapted 10 0 0
Total 14,177 11 0

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Local Scrutiny Plan

Find out about our past engagement with this landlord. Local Scrutiny Plans were produced in conjunction with Audit Scotland and other scrutiny bodies. We now publish information about our engagement with Local Authorities’ Housing and Homelessness Services in our Engagement Plans. Local scrutiny plans can be accessed on Audit Scotland’s website at www.auditscotland.gov.uk.