Lochaber Housing Association Ltd

Correspondence address

101 High Street
Fort William
PH33 6DG

Email address

info@lochaberhousing.org.uk

Phone number

01397 702530

Website

www.lochaberhousing.org.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 31 March 2023 to 31 March 2024

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2023 this landlord owned 726 homes.

The total rent due to this landlord for the year was £3,568,412.

The landlord increased its weekly rent on average by 7.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £78.26 N/A
2 apartment 77 £78.78 £83.46 -5.6%
3 apartment 416 £94.77 £86.28 9.8%
4 apartment 206 £103.06 £93.96 9.7%
5 apartment 27 £109.73 £103.72 5.8%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

92.4% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

94.1% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

95.4% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

97.8% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.4 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 4.1 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 97.3% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

99.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 101.3% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 0.2% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 13.0 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
151
Landlord Name
Lochaber Housing Association Ltd
Senior Officer
Ms Margaret Moynihan
Date Registered
17 Oct 1988
FCA / Company Number
2289RS
Scottish Charity Number
SC030951
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Mixed
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£4.94 million
Debt per unit
£20,433
Total staff employed by the RSL
48.00 (FTE)
Units partly owned
77
Registered address
101 High Street, Fort William, Inverness shire, PH33 6DG
Correspondence address
101 High Street, Fort William, PH33 6DG

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Highland 726 0 0
Total 726 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 632 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 27 0 0
Ambulant Disabled 67 0 0
Other Specially Adapted 0 0 0
Total 726 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.