Loretto Housing Association Ltd

Correspondence address

Wheatley House
25 Cochrane Street
Glasgow
G1 1HL

Email address

talk@lorettoha.co.uk

Phone number

0800 479 7979

Website

https://www.loretto.co.uk

Assurance statement 2024/2025

Each year landlords tell us how they are meeting regulatory requirements

PDF 129KB

Engagement plan from 1 April 2025 to 31 March 2026

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2025 this landlord owned 2,707 homes.

The total rent due to this landlord for the year was £14,417,577.

The landlord increased its weekly rent on average by 6.9% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 89 £128.61 £87.12 47.6%
2 apartment 1,005 £105.42 £93.27 13.0%
3 apartment 1,123 £106.93 £96.00 11.4%
4 apartment 444 £115.52 £104.51 10.5%
5 apartment 46 £136.56 £115.58 18.2%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

92.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.9%.

Keeping tenants informed

97.9% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.0%.

Opportunities to participate

98.5% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.3%.

Quality and maintenance of homes

Scottish Housing Quality Standard

99.9% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 87.2%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.5 hours, compared to the Scottish average of 3.9 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 9.1 days, compared to the Scottish average of 9.1 days.

Reactive repairs 'right first time'

This landlord completed 86.8% of reactive repairs 'right first time' compared to the Scottish average of 88.0%.

Repair or maintenance satisfaction

85.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 86.8%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 93.4%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.5% of the total rent it was due in the year, compared to the Scottish average of 100.2%.

Rent not collected: empty homes

It did not collect 0.2% of rent due because homes were empty, compared to the Scottish average of 1.3%.

Re-let homes

It took an average of 9.7 days to re-let homes, compared to the Scottish average of 60.6 days.

Landlord details

RSL Registration Number
154
Landlord Name
Loretto Housing Association Ltd
Senior Officer
Mr Steven Henderson
Date Registered
13 Mar 1978
FCA / Company Number
1920RS
Scottish Charity Number
SC007241
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
Supported
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
Yes
Annual Turnover
£20.47 million
Debt per unit
£29,862
Total staff employed by the RSL
66.00 (FTE)
Units partly owned
17
Registered address
Wheatley House, 25 Cochrane Street, Glasgow, G1 1HL
Correspondence address
Wheatley House, 25 Cochrane Street, Glasgow, G1 1HL

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Argyll and Bute 36 1 5
East Renfrewshire 40 11 33
East Dunbartonshire 131 15 49
Falkirk 185 0 0
Glasgow City 706 1 15
Renfrewshire 434 0 0
South Lanarkshire 182 4 20
West Dunbartonshire 758 0 0
North Lanarkshire 235 2 4
Total 2,707 34 126
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 1,913 34 126
Sheltered 53 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 58 0 0
Community Alarm 0 0 0
Wheelchair 683 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 2,707 34 126

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.