Please select a preferred format

Homes and rents

At 31 March 2020 this landlord owned 804 homes.

The total rent due to this landlord for the year was £3,613,764.

The landlord increased its weekly rent on average by 2.4% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 8 £60.22 £110.06 -45.3%
2 apartment 278 £81.39 £82.13 -0.9%
3 apartment 330 £89.67 £83.49 7.4%
4 apartment 161 £95.96 £95.88 0.1%
5 apartment 27 £104.34 £166.87 -37.5%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

97.1% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.2%.

Keeping tenants informed

98.7% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 92.0%.

Opportunities to participate

88.3% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.2%.

Quality and maintenance of homes

Scottish Housing Quality Standard

100.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.1 hours, compared to the Scottish average of 3.6 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 9.3 days, compared to the Scottish average of 6.4 days.

Reactive repairs 'right first time'

This landlord completed 93.8% of reactive repairs 'right first time' compared to the Scottish average of 92.4%.

Repair or maintenance satisfaction

98.7% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

88.3% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.1%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.6% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 0.2% of rent due because homes were empty, compared to the Scottish average of 1.2%.

Re-let homes

It took an average of 6.8 days to re-let homes, compared to the Scottish average of 31.8 days.

Landlord details

RSL Registration Number
164
Landlord Name
Orkney Housing Association Ltd
Senior Officer
Mr Craig David Spence
FCA / Company Number
2201RS
Scottish Charity Number
SC031734
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Mixed
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£5.09 million
Debt per unit
£20,941
Total staff employed by the RSL
33.90 (FTE)
Units partly owned
169
Registered address
39A Victoria Street, Kirkwall, Orkney, KW15 1DN
Correspondence address
39A Victoria Street, Kirkwall, Orkney, KW15 1DN

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Orkney Islands 804 0 0
Total 804 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 541 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 199 0 0
Community Alarm 0 0 0
Wheelchair 60 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 4 0 0
Total 804 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.