Orkney Housing Association Ltd

Correspondence address

39A Victoria Street
Kirkwall
Orkney
KW15 1DN

Email address

enquiries@ohal.org.uk

Phone number

01856 875253

Website

www.ohal.org.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

PDF 82KB

Engagement plan from 31 March 2023 to 31 March 2024

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2023 this landlord owned 830 homes.

The total rent due to this landlord for the year was £3,966,338.

The landlord increased its weekly rent on average by 7.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 8 £64.73 £78.26 -17.3%
2 apartment 280 £87.44 £83.46 4.8%
3 apartment 351 £96.09 £86.28 11.4%
4 apartment 163 £102.75 £93.96 9.4%
5 apartment 28 £111.82 £103.72 7.8%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

83.4% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

84.5% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

65.2% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

98.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.8 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 12.5 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 82.8% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

89.8% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

98.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.3% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 0.3% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 12.7 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
164
Landlord Name
Orkney Housing Association Ltd
Senior Officer
Mr Craig David Spence
Date Registered
16 Sep 1985
FCA / Company Number
2201RS
Scottish Charity Number
SC031734
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Mixed
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£5.40 million
Debt per unit
£20,134
Total staff employed by the RSL
30.06 (FTE)
Units partly owned
150
Registered address
39A Victoria Street, Kirkwall, Orkney, KW15 1DN
Correspondence address
39A Victoria Street, Kirkwall, Orkney, KW15 1DN

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Orkney Islands 830 0 0
Total 830 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 564 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 202 0 0
Community Alarm 0 0 0
Wheelchair 60 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 4 0 0
Total 830 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.