Please select a preferred format

Homes and rents

At 31 March 2020 this landlord owned 403 homes.

The total rent due to this landlord for the year was £1,764,684.

The landlord increased its weekly rent on average by 2.2% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £73.47 N/A
2 apartment 19 £60.45 £78.65 -23.1%
3 apartment 278 £66.36 £82.26 -19.3%
4 apartment 84 £80.15 £89.76 -10.7%
5 apartment 22 £90.03 £98.69 -8.8%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

94.4% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.2%.

Keeping tenants informed

98.4% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 92.0%.

Opportunities to participate

96.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.2%.

Quality and maintenance of homes

Scottish Housing Quality Standard

99.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was , compared to the Scottish average of 3.6 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was , compared to the Scottish average of 6.4 days.

Reactive repairs 'right first time'

This landlord completed -% of reactive repairs 'right first time' compared to the Scottish average of 92.4%.

Repair or maintenance satisfaction

-% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.1%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 101.6% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 0.1% of rent due because homes were empty, compared to the Scottish average of 1.2%.

Re-let homes

It took an average of 4.7 days to re-let homes, compared to the Scottish average of 31.8 days.

Landlord details

RSL Registration Number
242
Landlord Name
Provanhall Housing Association Ltd
Senior Officer
Ms Patricia Gallagher
Date Registered
7 Jan 1991
FCA / Company Number
2401RS
Scottish Charity Number
SC037762
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£2.10 million
Debt per unit
£3,480
Total staff employed by the RSL
9.00 (FTE)
Units partly owned
3
Registered address
34 Conisborough Road, Provanhall, Glasgow, G34 9QG
Correspondence address
34 Conisborough Road, Provanhall, Glasgow, G34 9QG

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 505 0 0
Total 505 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 499 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 6 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 505 0 0