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Homes and rents

At 31 March 2019 this landlord owned 488 homes.

The total rent due to this landlord for the year was £1,681,467.

The landlord increased its weekly rent on average by 3.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 0 £70.22
2 apartment 54 £60.45 £76.11 -20.6%
3 apartment 328 £66.36 £77.70 -14.6%
4 apartment 84 £80.15 £84.43 -5.1%
5 apartment 22 £90.03 £93.50 -3.7%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

94.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

98.4% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

96.9% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

100.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.1%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.1 hours, compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 3.0 days, compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed 99.7% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

94.9% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.6%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, 12.9 cases of anti-social behaviour were reported in the last year.

Cases resolved

100.0% of these cases were resolved, compared to the Scottish figure of 87.9%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 104.2% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 0.1% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 3.5 days to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
242
Landlord Name
Provanhall Housing Association Ltd
Senior Officer
Ms Patricia Gallagher
Date Registered
7 Jan 1991
FCA / Company Number
2401RS
Scottish Charity Number
SC037762
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£2.10 million
Debt per unit
£3,480
Total staff employed by the RSL
8.00 (FTE)
Residential properties factored
17
Units partly owned
3
Registered address
34 Conisborough Road, Provanhall, Glasgow, G34 9QG
Correspondence address
34 Conisborough Road, Provanhall, Glasgow, G34 9QG

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 497 0 0
Total 497 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 492 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 5 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 497 0 0