Scottish Veterans Residences
Correspondence address
53 Canongate
Edinburgh
EH8 8BS
Email address
Phone number
Website
Homes and rents
At 31 March 2019 this landlord owned 75 homes.
The total rent due to this landlord for the year was £3,360,139.
The landlord increased its weekly rent on average by 4.5% from the previous year.
Average weekly rents
Tenant satisfaction
Of the tenants who responded to this landlord's most recent satisfaction survey:
Overall service
80.9% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.
Keeping tenants informed
86.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.
Opportunities to participate
89.7% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.
Quality and maintenance of homes
Scottish Housing Quality Standard
100.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.1%.
Emergency repairs
The average time this landlord took to complete emergency repairs was 2.7 hours, compared to the Scottish average of 3.7 hours.
Non-emergency repairs
The average time this landlord took to complete emergency repairs was 2.3 days, compared to the Scottish average of 6.6 days.
Reactive repairs 'right first time'
This landlord completed 93.3% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.
Repair or maintenance satisfaction
84.8% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.6%.
Neighbourhoods
Anti-socal behaviour
For every 100 of this landlord's homes, 1.3 cases of anti-social behaviour were reported in the last year.
Cases resolved
100.0% of these cases were resolved, compared to the Scottish figure of 87.9%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 97.9% of the total rent it was due in the year, compared to the Scottish average of 99.1%.
Rent not collected: empty homes
It did not collect 12.4% of rent due because homes were empty, compared to the Scottish average of 0.9%.
Re-let homes
It took an average of 74.3 days to re-let homes, compared to the Scottish average of 31.9 days.
Landlord details
- RSL Registration Number
- 180
- Landlord Name
- Scottish Veterans Residences
- Senior Officer
- Mr Martin Nadin
- Date Registered
- 7 May 2019
- FCA / Company Number
- 1937RS
- Scottish Charity Number
- SC012739
- Landlord type
- Small
- Constitution Type
- I&P - Charitable - General
- Clients
- Supported
- Settlement
- Urban
- Asset Owning
- Yes
- National Operator
- No
- Statutory Intervention
- No
- Systemic Importance
- No
- Annual Turnover
- £3.85 million
- Debt per unit
- £0
- Total staff employed by the RSL
- 55.50 (FTE)
- Residential properties factored
- 0
- Units partly owned
- 0
- Registered address
- 53 Canongate, Edinburgh, EH8 8BS
- Correspondence address
- 53 Canongate, Edinburgh, EH8 8BS
Housing stock
Annual Return On The Charter
Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.
Assurance Statement
Read this landlords annual statement about whether it meets the Regulatory Standards.
Accounts
Read this landlord's audited financial statements.