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Homes and rents

At 31 March 2019 this landlord owned 75 homes.

The total rent due to this landlord for the year was £3,360,139.

The landlord increased its weekly rent on average by 4.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 0 £70.22
2 apartment 53 £250.07 £76.10 228.6%
3 apartment 21 £96.94 £77.70 24.8%
4 apartment 0 £84.43
5 apartment 1 £125.21 £93.49 33.9%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

80.9% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

86.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

89.7% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

100.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 93.7%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.7 hours, compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 2.3 days, compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed 93.3% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

84.8% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.7%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, 1.3 cases of anti-social behaviour were reported in the last year.

Cases resolved

100.0% of these cases were resolved, compared to the Scottish figure of 87.9%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 97.9% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 12.4% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 74.3 days to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
180
Landlord Name
Scottish Veterans Residences
Senior Officer
Mr Martin Nadin
Date Registered
7 May 2019
FCA / Company Number
1937RS
Scottish Charity Number
SC012739
Landlord type
Small
Constitution Type
I&P - Charitable - General
Clients
Supported
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£3.85 million
Debt per unit
£0
Total staff employed by the RSL
55.50 (FTE)
Residential properties factored
0
Units partly owned
0
Registered address
53 Canongate, Edinburgh, EH8 8BS
Correspondence address
53 Canongate, Edinburgh, EH8 8BS

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
City of Edinburgh 22 1 87
Dundee City 2 1 44
Glasgow City 51 0 0
Total 75 2 131
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 45 0 0
Sheltered 0 1 0
Very Sheltered 30 1 131
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 0 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 75 2 131

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.