Scottish Veterans Residences
Correspondence address
53 Canongate
Edinburgh
EH8 8BS
Email address
Phone number
Website
Homes and rents
At 31 March 2021 this landlord owned 75 homes.
The total rent due to this landlord for the year was £3,319,032.
The landlord increased its weekly rent on average by 5.2% from the previous year.
Average weekly rents
Tenant satisfaction
Of the tenants who responded to this landlord's most recent satisfaction survey:
Overall service
84.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.0%.
Keeping tenants informed
85.3% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.7%.
Opportunities to participate
77.2% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.6%.
Quality and maintenance of homes
Scottish Housing Quality Standard
100.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 86.8%.
Emergency repairs
The average time this landlord took to complete emergency repairs was 3.7 hours, compared to the Scottish average of 4.2 hours.
Non-emergency repairs
The average time this landlord took to complete emergency repairs was 5.8 days, compared to the Scottish average of 6.7 days.
Reactive repairs 'right first time'
This landlord completed 94.1% of reactive repairs 'right first time' compared to the Scottish average of 91.5%.
Repair or maintenance satisfaction
86.8% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 90.1%.
Neighbourhoods
Percentage of anti-social behaviour cases resolved
0.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.4%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 97.4% of the total rent it was due in the year, compared to the Scottish average of 99.1%.
Rent not collected: empty homes
It did not collect 13.1% of rent due because homes were empty, compared to the Scottish average of 1.4%.
Re-let homes
It took an average of 107.9 days to re-let homes, compared to the Scottish average of 56.3 days.
Landlord details
- RSL Registration Number
- 180
- Landlord Name
- Scottish Veterans Residences
- Senior Officer
- Mr Martin Nadin
- FCA / Company Number
- 1937RS
- Scottish Charity Number
- SC012739
- Landlord type
- Small
- Constitution Type
- I&P - Charitable - General
- Clients
- Supported
- Settlement
- Urban
- Asset Owning
- Yes
- National Operator
- No
- Statutory Intervention
- No
- Systemic Importance
- No
- Annual Turnover
- £3.85 million
- Debt per unit
- £0
- Total staff employed by the RSL
- 60.80 (FTE)
- Units partly owned
- 0
- Registered address
- 53 Canongate, Edinburgh, EH8 8BS
- Correspondence address
- 53 Canongate, Edinburgh, EH8 8BS
Housing stock
Engagement Plan
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
Assurance Statement
Read this landlords annual statement about whether it meets the Regulatory Standards.
Accounts
Read this landlord's audited financial statements.