Yorkhill Housing Association Ltd

Correspondence address

1271 Argyle Street
Glasgow
G3 8TH

Email address

administration@yorkhillha.org

Phone number

0141 285 7910

Website

yorkhillha.org

Assurance statement 2022/2023

Each year landlords tell us how they are meeting regulatory requirements

PDF 81KB

Engagement plan from 31 March 2022 to 31 March 2023

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2022 this landlord owned 456 homes.

The total rent due to this landlord for the year was £1,834,702.

The landlord increased its weekly rent on average by 4.2% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 19 £65.60 £75.95 -13.6%
2 apartment 304 £76.95 £81.32 -5.4%
3 apartment 116 £85.17 £84.18 1.2%
4 apartment 12 £96.58 £91.48 5.6%
5 apartment 5 £98.25 £100.74 -2.5%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

88.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.8%.

Keeping tenants informed

82.8% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.

Opportunities to participate

71.3% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

73.9% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 72.8%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.7 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 2.3 days, compared to the Scottish average of 8.9 days.

Reactive repairs 'right first time'

This landlord completed 98.4% of reactive repairs 'right first time' compared to the Scottish average of 88.2%.

Repair or maintenance satisfaction

95.6% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

85.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.7%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.6% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 0.5% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 43.7 days to re-let homes, compared to the Scottish average of 51.3 days.

Landlord details

RSL Registration Number
209
Landlord Name
Yorkhill Housing Association Ltd
Senior Officer
Mrs Marion Menabney
Date Registered
8 Dec 1988
FCA / Company Number
2302RS
Scottish Charity Number
SC040346
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£2.24 million
Debt per unit
£1,938
Total staff employed by the RSL
19.00 (FTE)
Units partly owned
0
Registered address
1271 Argyle Street, Glasgow, G3 8TH
Correspondence address
1271 Argyle Street, Glasgow, G3 8TH

Housing stock

Housing stock (as at 31 March 2022)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 456 0 0
Total 456 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 450 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 4 0 0
Ambulant Disabled 2 0 0
Other Specially Adapted 0 0 0
Total 456 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.