Clydesdale Housing Association Ltd

Correspondence address

Clydesdale Housing Association
39 North Vennel
Lanark
ML11 7PT

Email address

mail@clydesdale-housing.org.uk

Phone number

01555 665316

Website

https://www.clydesdale-housing.org.uk

Assurance statement 2024/2025

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Engagement plan from 1 April 2025 to 31 March 2026

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Homes and rents

At 31 March 2025 this landlord owned 742 homes.

The total rent due to this landlord for the year was £3,726,516.

The landlord increased its weekly rent on average by 3.7% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £87.12 N/A
2 apartment 206 £92.12 £93.27 -1.2%
3 apartment 372 £98.55 £96.00 2.7%
4 apartment 155 £107.86 £104.51 3.2%
5 apartment 9 £127.66 £115.58 10.5%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

92.6% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.9%.

Keeping tenants informed

97.5% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.0%.

Opportunities to participate

97.5% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.3%.

Quality and maintenance of homes

Scottish Housing Quality Standard

98.1% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 87.2%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.6 hours, compared to the Scottish average of 3.9 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 4.7 days, compared to the Scottish average of 9.1 days.

Reactive repairs 'right first time'

This landlord completed 87.7% of reactive repairs 'right first time' compared to the Scottish average of 88.0%.

Repair or maintenance satisfaction

88.3% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 86.8%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

98.6% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 93.4%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.0% of the total rent it was due in the year, compared to the Scottish average of 100.2%.

Rent not collected: empty homes

It did not collect 0.3% of rent due because homes were empty, compared to the Scottish average of 1.3%.

Re-let homes

It took an average of 14.9 days to re-let homes, compared to the Scottish average of 60.6 days.

Landlord details

RSL Registration Number
93
Landlord Name
Clydesdale Housing Association Ltd
Senior Officer
Mr Joe Gorman
Date Registered
2 Feb 1987
FCA / Company Number
2237RS
Scottish Charity Number
SC034228
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Mixed
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£3.97 million
Debt per unit
£4,610
Total staff employed by the RSL
15.61 (FTE)
Units partly owned
8
Registered address
Clydesdale Housing Association, 39 North Vennel, Lanark, ML11 7PT
Correspondence address
Clydesdale Housing Association, 39 North Vennel, Lanark, ML11 7PT

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
South Lanarkshire 742 0 0
Total 742 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 550 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 171 0 0
Community Alarm 0 0 0
Wheelchair 21 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 742 0 0

Engagement Plan

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Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

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