Horizon Housing Association Ltd

Correspondence address

Leving House
Fairbairn Place
Kirkton North
EH54 6TN

Email address

e-mail@horizonhousing.org

Phone number

0330 303 0089

Website

https://www.horizonhousing.org

Assurance statement 2023/2024

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Engagement plan from 1 April 2024 to 31 March 2025

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Homes and rents

At 31 March 2023 this landlord owned 796 homes.

The total rent due to this landlord for the year was £3,930,150.

The landlord increased its weekly rent on average by 6.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £78.26 N/A
2 apartment 259 £84.25 £83.46 0.9%
3 apartment 360 £94.56 £86.28 9.6%
4 apartment 161 £103.48 £93.96 10.1%
5 apartment 16 £114.51 £103.72 10.4%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

90.0% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

96.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

97.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

99.5% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.9 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 10.9 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 78.8% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

81.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 104.8% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 0.3% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 17.1 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
128
Landlord Name
Horizon Housing Association Ltd
Senior Officer
Ms Lorna Cameron
Date Registered
8 Mar 1988
FCA / Company Number
1827RS
Scottish Charity Number
SC011534
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
Mixed
Settlement
Mixed
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£5.02 million
Debt per unit
£10,960
Total staff employed by the RSL
33.70 (FTE)
Units partly owned
28
Registered address
Leving House, Fairbairn Place, Kirkton North, EH54 6TN
Correspondence address
Leving House, Fairbairn Place, Kirkton North, EH54 6TN

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 109 1 4
Fife 78 4 9
Falkirk 89 0 0
East Renfrewshire 17 0 0
East Ayrshire 38 0 0
City of Edinburgh 13 0 0
East Lothian 0 0 0
East Dunbartonshire 0 0 0
West Lothian 156 0 0
South Lanarkshire 57 1 2
Renfrewshire 96 3 24
North Lanarkshire 83 2 4
North Ayrshire 60 0 0
Total 796 11 43
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 450 2 4
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 346 9 39
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 796 11 43

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

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