Horizon Housing Association Ltd
Correspondence address
Leving House
Fairbairn Place
Kirkton North
EH54 6TN
Email address
Phone number
Website
Homes and rents
At 31 March 2020 this landlord owned -.
The total rent due to this landlord for the year was £3,596,216.
The landlord increased its weekly rent on average by 2.5% from the previous year.
Average weekly rents
Tenant satisfaction
Of the tenants who responded to this landlord's most recent satisfaction survey:
Overall service
94.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.2%.
Keeping tenants informed
92.4% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 92.0%.
Opportunities to participate
85.7% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.2%.
Quality and maintenance of homes
Scottish Housing Quality Standard
100.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.4%.
Emergency repairs
The average time this landlord took to complete emergency repairs was 1.8 hours, compared to the Scottish average of 3.6 hours.
Non-emergency repairs
The average time this landlord took to complete emergency repairs was 5.4 days, compared to the Scottish average of 6.4 days.
Reactive repairs 'right first time'
This landlord completed 89.1% of reactive repairs 'right first time' compared to the Scottish average of 92.4%.
Repair or maintenance satisfaction
92.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.3%.
Neighbourhoods
Percentage of anti-social behaviour cases resolved
98.2% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.1%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 102.6% of the total rent it was due in the year, compared to the Scottish average of 99.3%.
Rent not collected: empty homes
It did not collect 0.3% of rent due because homes were empty, compared to the Scottish average of 1.2%.
Re-let homes
It took an average of 13.9 days to re-let homes, compared to the Scottish average of 31.8 days.
Landlord details
- RSL Registration Number
- 128
- Landlord Name
- Horizon Housing Association Ltd
- Senior Officer
- Ms Lorna Cameron
- Date Registered
- 3 Aug 1988
- FCA / Company Number
- 1827RS
- Scottish Charity Number
- SC011534
- Landlord type
- Mainstream
- Constitution Type
- I&P - Charitable - General
- Clients
- Mixed
- Settlement
- Mixed
- Asset Owning
- Yes
- National Operator
- Yes
- Statutory Intervention
- No
- Systemic Importance
- No
- Annual Turnover
- £5.16 million
- Debt per unit
- £12,407
- Total staff employed by the RSL
- 30.74 (FTE)
- Units partly owned
- 20
- Registered address
- Leving House, Fairbairn Place, Kirkton North, EH54 6TN
- Correspondence address
- Leving House, Fairbairn Place, Kirkton North, EH54 6TN
Housing stock
Regulation Plans
Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.
Annual Return On The Charter
Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.
Assurance Statement
Read this landlords annual statement about whether it meets the Regulatory Standards.
Accounts
Read this landlord's audited financial statements.
Rules
Find out more about how this landlord is governed and run.