Lochfield Park Housing Association Ltd

Correspondence address

37 Drumlanrig Avenue
Easterhouse
Glasgow
G34 0JF

Email address

director@lochfield.co.uk

Phone number

0141 771 2228

Website

www.scottishhousingconnections.org/HA/Lochfield-Park

Assurance statement 2022/2023

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 31 March 2022 to 31 March 2023

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2022 this landlord owned 508 homes.

The total rent due to this landlord for the year was £2,114,074.

The landlord increased its weekly rent on average by 2.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £75.95 N/A
2 apartment 42 £69.26 £81.32 -14.8%
3 apartment 317 £78.68 £84.18 -6.5%
4 apartment 121 £88.03 £91.48 -3.8%
5 apartment 28 £97.52 £100.74 -3.2%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

96.2% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.7%.

Keeping tenants informed

92.9% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.

Opportunities to participate

84.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.8%.

Quality and maintenance of homes

Scottish Housing Quality Standard

99.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 73.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.4 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 3.8 days, compared to the Scottish average of 8.9 days.

Reactive repairs 'right first time'

This landlord completed 98.8% of reactive repairs 'right first time' compared to the Scottish average of 88.3%.

Repair or maintenance satisfaction

87.7% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.7%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 102.5% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 0.4% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 35.0 days to re-let homes, compared to the Scottish average of 51.6 days.

Landlord details

RSL Registration Number
268
Landlord Name
Lochfield Park Housing Association Ltd
Senior Officer
Mr Kenneth Halliday
Date Registered
18 Feb 1993
FCA / Company Number
2444RS
Scottish Charity Number
SC037694
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£3.00 million
Debt per unit
£23,737
Total staff employed by the RSL
9.00 (FTE)
Units partly owned
19
Registered address
37 Drumlanrig Avenue, Easterhouse, Glasgow, G34 0JF
Correspondence address
37 Drumlanrig Avenue, Easterhouse, Glasgow, G34 0JF

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 503 0 0
Total 503 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 409 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 14 0 0
Ambulant Disabled 4 0 0
Other Specially Adapted 76 0 0
Total 503 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

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