River Clyde Homes
Correspondence address
River Clyde Homes
Clyde View
22 Pottery Street
PA15 2UZ
Email address
Phone number
Website
Homes and rents
At 31 March 2022 this landlord owned 6,088 homes.
The total rent due to this landlord for the year was £26,991,365.
The landlord increased its weekly rent on average by 3.8% from the previous year.
Average weekly rents
Tenant satisfaction
Of the tenants who responded to this landlord's most recent satisfaction survey:
Overall service
89.3% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.7%.
Keeping tenants informed
92.2% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.
Opportunities to participate
86.5% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.8%.
Quality and maintenance of homes
Scottish Housing Quality Standard
68.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 72.9%.
Emergency repairs
The average time this landlord took to complete emergency repairs was 4.2 hours, compared to the Scottish average of 4.2 hours.
Non-emergency repairs
The average time this landlord took to complete emergency repairs was 11.7 days, compared to the Scottish average of 8.9 days.
Reactive repairs 'right first time'
This landlord completed 89.8% of reactive repairs 'right first time' compared to the Scottish average of 88.3%.
Repair or maintenance satisfaction
84.6% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.
Neighbourhoods
Percentage of anti-social behaviour cases resolved
95.1% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.7%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 97.6% of the total rent it was due in the year, compared to the Scottish average of 99.3%.
Rent not collected: empty homes
It did not collect 4.5% of rent due because homes were empty, compared to the Scottish average of 1.4%.
Re-let homes
It took an average of 173.7 days to re-let homes, compared to the Scottish average of 51.6 days.
Landlord details
- RSL Registration Number
- 362
- Landlord Name
- River Clyde Homes
- Senior Officer
- Mr Richard Turnock
- Date Registered
- 3 Dec 2007
- FCA / Company Number
- SC329031
- Scottish Charity Number
- SC038584
- Landlord type
- Mainstream
- Constitution Type
- Company Ltd by Guarantee - Charitable
- Clients
- General
- Settlement
- Urban
- Asset Owning
- Yes
- National Operator
- No
- Statutory Intervention
- No
- Systemic Importance
- Yes
- Annual Turnover
- £29.68 million
- Debt per unit
- £19,826
- Total staff employed by the RSL
- 264.90 (FTE)
- Units partly owned
- 0
- Registered address
- River Clyde Homes, Clyde View, 22 Pottery Street, PA15 2UZ
- Correspondence address
- River Clyde Homes, Clyde View, 22 Pottery Street, PA15 2UZ
Housing stock
Engagement Plan
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
Regulation Plans
Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.
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Regulation Plan from 29/03/2018 to 28/03/2019 (Medium engagement)
PDF144KB -
Regulation Plan from 31/03/2017 to 30/03/2018 (Medium engagement)
PDF153KB -
Regulation Plan from 31/03/2016 to 30/03/2017 (Medium engagement)
PDF152KB -
Regulation Plan from 04/01/2015 to 31/03/2016 (Medium engagement)
PDF103KB -
Regulation Plan from 28/03/2014 to 30/03/2015 (Medium engagement)
PDF102KB -
Regulation Plan from 28/03/2013 to 27/03/2014 (High engagement)
PDF103KB -
Regulation Plan from 14/12/2012 to 27/03/2013 (High engagement)
PDF33KB -
Regulation Plan from 18/06/2012 to 13/12/2012 (High engagement)
PDF85KB -
Regulation Plan from 04/04/2012 to 17/06/2012 (High engagement)
PDF85KB -
Regulation Plan from 31/03/2011 to 04/03/2012 (High engagement)
PDF32KB
Assurance Statement
Read this landlords annual statement about whether it meets the Regulatory Standards.
Accounts
Read this landlord's audited financial statements.
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Accounts 2021/2022
PDF907KB -
Accounts 2020/2021
PDF1MB -
Accounts 2019/2020
PDF1MB -
Accounts 2018/2019
PDF1MB -
Accounts 2017/2018
PDF1MB -
Accounts 2016/2017
PDF4MB -
Accounts 2015/2016
PDF573KB -
Accounts 2014/2015
PDF1MB -
Accounts 2013/2014
PDF953KB -
Accounts 2012/2013
PDF2MB -
Accounts 2011/2012
PDF1MB -
Accounts 2010/2011
PDF737KB -
Accounts 2009/2010
PDF1MB
Rules
Find out more about how this landlord is governed and run.