West Lothian Council
Homes and rents
At 31 March 2020 this landlord owned 13,967 homes.
The total rent due to this landlord for the year was £51,397,574.
The landlord increased its weekly rent on average by 3.0% from the previous year.
Average weekly rents
Of the tenants who responded to this landlord's most recent satisfaction survey:
83.6% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.2%.
Keeping tenants informed
78.5% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 92.0%.
Opportunities to participate
59.7% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.2%.
Quality and maintenance of homes
Scottish Housing Quality Standard
94.2% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.4%.
The average time this landlord took to complete emergency repairs was 6.0 hours, compared to the Scottish average of 3.6 hours.
The average time this landlord took to complete emergency repairs was 7.0 days, compared to the Scottish average of 6.4 days.
Reactive repairs 'right first time'
This landlord completed 96.8% of reactive repairs 'right first time' compared to the Scottish average of 92.4%.
Repair or maintenance satisfaction
98.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.3%.
Percentage of anti-social behaviour cases resolved
94.1% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.1%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 98.2% of the total rent it was due in the year, compared to the Scottish average of 99.3%.
Rent not collected: empty homes
It did not collect 0.8% of rent due because homes were empty, compared to the Scottish average of 1.2%.
It took an average of 36.9 days to re-let homes, compared to the Scottish average of 31.8 days.
- RSL Registration Number
- Landlord Name
- West Lothian Council
- Senior Officer
- Mrs Ann Marie Carr
- Date Registered
- 4 Jan 1996
- Landlord type
- Local authority
- Asset Owning
- Statutory Intervention
- Correspondence address
- West Lothian Civic Centre, Howden South Road, Livingston, EH54 6FF
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
Annual Return On The Charter
Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.
Read this landlords annual statement about whether it meets the Regulatory Standards.
Local Scrutiny Plan
Find out about our past engagement with this landlord. Local Scrutiny Plans were produced in conjunction with Audit Scotland and other scrutiny bodies. We now publish information about our engagement with Local Authorities’ Housing and Homelessness Services in our Engagement Plans. Local scrutiny plans can be accessed on Audit Scotland’s website at www.auditscotland.gov.uk.