West Lothian Council
Homes and rents
At 31 March 2019 this landlord owned 13,607 homes.
The total rent due to this landlord for the year was £47,851,906.
The landlord increased its weekly rent on average by 3.0% from the previous year.
Average weekly rents
Of the tenants who responded to this landlord's most recent satisfaction survey:
84.2% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.
Keeping tenants informed
83.1% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.
Opportunities to participate
65.4% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.
Quality and maintenance of homes
Scottish Housing Quality Standard
98.8% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.1%.
The average time this landlord took to complete emergency repairs was 6.6 hours, compared to the Scottish average of 3.7 hours.
The average time this landlord took to complete emergency repairs was 7.9 days, compared to the Scottish average of 6.6 days.
Reactive repairs 'right first time'
This landlord completed 94.8% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.
Repair or maintenance satisfaction
98.7% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.6%.
For every 100 of this landlord's homes, 2.2 cases of anti-social behaviour were reported in the last year.
71.4% of these cases were resolved, compared to the Scottish figure of 87.9%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 97.6% of the total rent it was due in the year, compared to the Scottish average of 99.1%.
Rent not collected: empty homes
It did not collect 0.8% of rent due because homes were empty, compared to the Scottish average of 0.9%.
It took an average of 37.5 days to re-let homes, compared to the Scottish average of 31.9 days.
- RSL Registration Number
- Landlord Name
- West Lothian Council
- Senior Officer
- Mrs Ann Marie Carr
- Date Registered
- 4 Jan 1996
- Landlord type
- Local authority
- Asset Owning
- Statutory Intervention
- Residential properties factored
- Correspondence address
- West Lothian Civic Centre, Howden South Road, Livingston, EH54 6FF
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
Annual Return On The Charter
Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.
Read this landlords annual statement about whether it meets the Regulatory Standards.
Local Scrutiny Plan
Find out about our past engagement with this landlord. Local Scrutiny Plans were produced in conjunction with Audit Scotland and other scrutiny bodies. We now publish information about our engagement with Local Authorities’ Housing and Homelessness Services in our Engagement Plans. Local scrutiny plans can be accessed on Audit Scotland’s website at www.auditscotland.gov.uk.