Publications

Publication type

Date

Starting

Ending

Review of factoring services in Scotland

A summary of the findings of our national survey of almost 200 social landlords on how they deliver factoring services.

Updated 29 April 2019 National reports

Review of factoring services in Scotland

Self-assessing against the Regulatory Standards

We looked at how how RSLs self-assess against Regulatory Standards. We found that self-assessing against Regulatory Standards of governance and financial management helps landlords improve their governance.

Updated 29 April 2019 National reports

Self-assessing against the Regulatory Standards

Use of equalities information by Scottish social landlords

We explore how social landlords gather, assess, and report on equalities.

Updated 29 April 2019 National reports

Use of equalities information by Scottish social landlords

Complaints handling by Scottish Social Landlords

We examine how Scottish social landlords deliver apply the standards in the Scottish Social Housing Charter and the Scottish Public Services Ombudsman's Model Complaints Handling Policy.

Updated 29 April 2019 National reports

Complaints handling by Scottish Social Landlords

Development of affordable housing

We highlight positive practice for landlords developing new homes.

Updated 29 April 2019 National reports

Development of affordable housing

Meeting the Scottish Social Housing Standards at Gypsy/Travellers sites in Scotland

We report on the importance of social landlords meeting the standards and outcomes of the Scottish Social Housing Charter for Gypsy/Travellers in Scotland. Read our report.

Updated 29 April 2019 National reports

Meeting the Scottish Social Housing Standards at Gypsy/Travellers sites in Scotland

Homelessness information on council websites: a review

Work by our Tenant Advisors found that most councils make it easy it easy to find information about homelessness services on council websites. Read the findings.

Updated 29 April 2019 National reports

Homelessness information on council websites: a review

Housing people who are homeless in Glasgow

We review how effectively Glasgow City Council and registered social landlords (RSLs) work to secure homes for people who are homeless. Read our findings.

Updated 29 April 2019 National reports

Housing people who are homeless in Glasgow

Social landlords progress towards meeting minimum site standards for Gypsy/Travellers

We examined social landlords' progress towards the Scottish Government’s minimum site standards. Read our summary findings.

Updated 29 April 2019 National reports

Social landlords progress towards meeting minimum site standards for Gypsy/Travellers

Tenant Advisors find out how easy it is to find out how to contact a landlord in an emergency

Work by our Tenant Advisors found that most landlords make it easy to contact them in an emergency. Read a short summary of the findings.

Updated 29 April 2019 National reports

Tenant Advisors find out how easy it is to find out how to contact a landlord in an emergency