Review of factoring services in Scotland
A summary of the findings of our national survey of almost 200 social landlords on how they deliver factoring services.
Self-assessing against the Regulatory Standards
We looked at how how RSLs self-assess against Regulatory Standards. We found that self-assessing against Regulatory Standards of governance and financial management helps landlords improve their governance.
Use of equalities information by Scottish social landlords
We explore how social landlords gather, assess, and report on equalities.
Complaints handling by Scottish Social Landlords
We examine how Scottish social landlords deliver apply the standards in the Scottish Social Housing Charter and the Scottish Public Services Ombudsman's Model Complaints Handling Policy.
Development of affordable housing
We highlight positive practice for landlords developing new homes.
Meeting the Scottish Social Housing Standards at Gypsy/Travellers sites in Scotland
We report on the importance of social landlords meeting the standards and outcomes of the Scottish Social Housing Charter for Gypsy/Travellers in Scotland. Read our report.
Homelessness information on council websites: a review
Work by our Tenant Advisors found that most councils make it easy it easy to find information about homelessness services on council websites. Read the findings.
Housing people who are homeless in Glasgow
We review how effectively Glasgow City Council and registered social landlords (RSLs) work to secure homes for people who are homeless. Read our findings.
Social landlords progress towards meeting minimum site standards for Gypsy/Travellers
We examined social landlords' progress towards the Scottish Government’s minimum site standards. Read our summary findings.
Tenant Advisors find out how easy it is to find out how to contact a landlord in an emergency
Work by our Tenant Advisors found that most landlords make it easy to contact them in an emergency. Read a short summary of the findings.