Publications

Social landlords performance against the first three years of the Scottish Social Housing Charter - November 2016

We look back at social landlords performance over the first three years of the Charter from 2013-2016.

Updated 15 November 2016 National reports

How social landlords consult tenants about rent increases

We examine how social landlords consult tenants about increases in the rent they pay.

Updated 07 November 2016 National reports

Gypsy/Traveller information poster

Updated 12 October 2016 Information for tenants

Statutory intervention at Muirhouse Housing Association

Updated 29 September 2016 National reports

Significant Performance Failures: Information for social landlords

Information for landlords about how we deal with Significant Performance Failures (SPFs).

Updated 22 September 2016 Advice for landlords

Significant Performance Failures: Factsheet for tenants

This factsheet includes information for landlords to share with their tenants and service users about what a Significant Performance Failure is and how to report them to us.

Updated 22 September 2016 Information for tenants

Openness and Accessibility in Scottish Social Housing

We look at the openness and accessibility of social housing in Scotland.

Updated 12 September 2016 National reports

National Report on the Scottish Social Housing Charter - Headline Findings - 2015-16

Updated 31 August 2016 National reports

Conducting surveys of tenants and service users

A guide for local authorities and RSLs on designing and conducting surveys of tenants and other service users.

Updated 29 May 2016 Advice for landlords

Feedback and complaints about us

Updated 30 March 2016 Corporate publications